Desktop Support Specialist Flexera
Itasca, IL

Job Description

The Desktop Support Technician provides technical support for all levels of business users across all end user devices including laptops, desktops, smart phones, tablets, printers and all related peripherals. In addition, support of end user software including Microsoft Windows, macOS, Microsoft Office, Microsoft Office 365, Adobe applications, and other business software is required.

Responsibilities:

* Ensure SLA's and world class support goals are achieved
* Responsible for day to day deskside and remote support
* Perform inventory management tasks and end user computer setups
* Troubleshoot hardware and software applications in a mixed Operating System environment
* Hardware deployment using automated provisioning tools such as SCCM/Jamf
* Enforce desktop hardware and software standards
* Support productivity software such as Microsoft Office and Office 365
* Support hardware systems, peripherals and printers
* Maintain standard operating systems, endpoint protection, and hardware destruction standards
* Ensure software compliance
* Sales Team support
* Limited travel is required

Required Experience & Skills:

* BS in Computer Science, Engineering, or related technical field with 3+ years related experience
* Strong communication and interpersonal skills
* Ability to work independently and with strong time management skills
* Must be customer-service oriented
* Maintain consistent work hours
* Experience with support of a global environment preferred
* Solid problem solving and analytical skills
* Good communication skills (written and verbal)
* Self-starter who continually develops and broadens their skill set
* Demonstrates technical proficiency through the pursuit and achievement of industry certifications
* Flexibility and willingness to be on-call and available, including weekends, and participate in a team on-call rotation
* Organization and documentation skills
* Working knowledge of networking topologies, TCP/IP, DNS, DHCP, Wireless
* Experience with SCCM, Symantec End Point Protection, Adobe, MDM
* Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, Microsoft Specialist, are a plus