Job Directory Desktop Support Specialist/ACTR

Desktop Support Specialist/ACTR
Arlington, VA

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Job Description


Join Capstone in supporting the Office of the Chief of Naval Operations and selected components of the Secretary of the Navy as a Desktop Support Specialist/ACTR.

This position is located at The Pentagon.


* Develops, interprets, plans and applies policy, process, procedure and strategy in the delivery of multi discipline IT services required to achieve data and system integration/interoperability supporting OPNAV.
* Recommends initial and modified contract task orders to accommodate site IT readiness.
* Functions as an Assistant Contract Technical Representative (ACTR) on the Navy Marine Corps Intranet (NMCI).
* Functions as a liaison with higher level Command Contract Technical Representatives (CTRs) on NMCI-related issues.
* Provides first level technical support for program personnel in various locations who have NMCI assets and peripherals.
* Produces documents, presentations, reports, and other deliverables to address the client's needs.
* Assists in the set-up, management and basic troubleshooting of OPNAV assets.
* Conducts in-processing for new personnel to include:
* Providing a government approved brief on their security responsibilities to OPNAV Staff
* Determining and ordering NGEN/NMCI service requirements for new personnel;
* Transferring existing or create new NGEN/NMCI user accounts; and
* Ensuring user System Authorization Access Request-Navy (SAAR-N) forms are completed and routed to the Command Information Assurance Manager (IAM).
* Supporting the Command Security Manager and the Information Assurance Manager (IAM), as necessary. Activities include creation of SIPRNET Tokens; contractor performing activities will be liable for any loss associated with any violation of the Certificate Policy (CP) or the DOD Registration Packet Statement (RPS)
* Assisting personnel with the use, management, set-up and instruction of the use of Government Furnished wireless, mobile and telework devices.

Basic Qualifications

Minimum education and experience:

* High school diploma.
* Two (2) years experience in IT field.


* IAT Level II certification (Security+CE, CCNA, GSEC, SSCP)
* Working knowledge of Department of Navy IT systems, NMCI and NGEN.

Minimum clearance:

* Final DoD Secret clearance.

EEO statement

EOE minority/female/disability/veteran

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