Job Directory Desktop Support Specialist

Desktop Support Specialist
Haltom City, TX

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About

Job Description

About Us

Water technology is one of the fastest-growing industries in the world. As a leading global water technology company, A. O. Smith Corporation is at the center of the trend. We are a $3 billion company with over 140 years of history and more than 16,000 employees. Our emphasis is on hot water and clean water; we are one of the world's largest manufacturers of residential and commercial water heating equipment as well as a supplier of water purification products in a number of emerging countries.

With manufacturing operations in the United States, Canada, Mexico, China, India, and Europe, we have the reach to serve customers worldwide. A. O. Smith is committed to continuous improvement and maintaining a culture that values and respects our employees.

Aquasana is part of A. O. Smith's North America Water Treatment (NAWT) division. The NAWT is a dynamic organization that is rapidly growing organically and into other Channels. We are a tight-knit team with a fast-paced, energetic, and entrepreneurial company culture. We provide competitive pay, benefits, and a fabulous, fun, collaborative environment that allows our people to be their best.

Primary Function

The IT Specialist will provide onsite and remote technical support to internal and network users of computers (Desktops and Laptops) directly and through the Help Desk System to resolve more complicated and complex issues. This position will support and repair computer and IT issues to minimize user and organization impact.

What is Great About this Opportunity?

* Join a growing, stable organization committed to strong financial performance, strategic acquisitions and market expansion
* Broad scope of responsibility with the autonomy and independence to meet individual goals and have a meaningful impact on the company
* Work on cool projects - investing in new technology and implementing best practices in IT Support

Responsibilities

* Act as primary helpdesk support for two facilities (Haltom City and Austin), responding to requests via ticketing system, phone calls, e-mails, and voicemail.
* Administer tickets in our ticketing system and perform administrator duties for the Service Desk System.
* Answer questions regarding system procedures, online transactions, systems status and downtime procedures.
* Collaborate with network services, software systems engineering, and/or application development in order to restore service and/or identify problems.
* Perform PC Imaging, configuration, personalization, and deployment.
* Provide printer, Microsoft, Apple, and Adobe Acrobat management and support.
* Provide site level LAN support involving switches, routers, and Wireless Access Points.
* Support mobile computing, including Apple, Windows, and Android based smartphones.
* Configure, install, and support Windows based Vehicle Mounted Units to support SAP transactions.
* Configure, install, and support Laser Printers and Bar Code printers to support SAP labeling applications.
* Test, evaluate, and procure hardware, software, peripherals, and accessories for PCs, desk phones, and cell phones for company use.
* Develop and maintain accurate records including assets and software licensing, procedures, and resolutions.
* Manage the Corporate Antivirus solution and implement modifications and upgrades as needed for full protection.
* Develop and maintain PC images including Windows 7 and Windows 10 via SCCM.
* Handle and respond to hardware warranty service calls.
* Small amount of travel (10%) may be necessary.

Qualifications

* Bachelor's Degree in Management, Information Technology, or related field OR equivalent experience
* 3+ years of servicedesk support in a Windows 7 and/or Windows 10 environment utilizing Active Directory
* 3+ years of hardware support with Intel x86 based PC's
* Strong PC and web based software skills including MS office products
* Excellent aptitude and/or training in PC software installation and troubleshooting
* Exceptional communication skills, both verbal and written, and interpersonal skills in working with a professional customer audience
* Sound ability to handle objections and relate well to others
* Solid, creative problem solving and analytical skills
* Ability to function, multi-task, and thrive in a fast-paced environment and adapt to changing priorities
* Excellent organizational and time management skills
* Must exhibit a willingness to learn and make recommendations to improve systems
* Availability to troubleshoot after-hours issues when required (less than once per month on average)

We Offer

Competitive base salary and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

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