Desktop Support Specialist
Alexandria, VA

Job Description

Overview

IDA is seeking a driven and customer service focused technical professional to join IT's Computer Engineering and Operations team. The Computer Systems Administrator will provide technical end-user support for unclassified and classified PC and Macintosh systems (Mostly PC's; DELL specifically). This individual will be responsible for performing PC refreshes, rebuilds and reassignments, testing new hardware and software, application life management, and addressing a wide multitude of client support issues in a Windows based environment. Additionally, they manage the security posture of PCs across different classification (Secret, Top Secret-SCI). #ITatIDA

Responsibilities

* Responds to Helpdesk requests, escalations, and change requests requiring systems hardware and software troubleshooting and maintenance.


* Perform PC refreshes, rebuilds and reassignments, testing new hardware and software, application life management


* Manage and integrate assigned applications via the Application Life Cycle process for software such as: Adobe Acrobat, Reader, Firefox, Chrome and Flash products


* Assist with administering Microsoft Systems Center Configuration Manager (SCCM), McAfee Enterprise Policy Orchestor (ePO) and SIPRNet Host Based Security System (HBSS)


* Aide the automation process through scripting


* Maintain classified workstations within information assurance requirements; ensures all systems meet or exceed the business and security requirements in accordance with IDA, DOD, NSA, DISA and DSS directives and guidelines.


* Follows standard operating procedures and processes.



Qualifications

* Bachelor of Science degree in Computer Science or related field and one year minimum experience in Information Technology, one in systems administration; OR, three years of minimum experience in IT or systems administration in lieu of degree.


* Possess fundamental knowledge and principles in supporting computer systems and software, preferably the Microsoft suite of enterprise software.


* Experience with Microsoft System Center Configuration Manager, Windows Deployment Server, PXE, Patch Management, application life cycle support, McAfee Enterprise Policy Orchestrator, McAfee endpoint products, HBSS, and scripting languages a plus.


* Experience with implementing and managing STIGs is highly preferred.


* Must be organized, self-motivated and able to work with general to minimal supervision.


* Ability to communicate effectively in both written and verbal form and with all levels of employees; possess good interpersonal skills.


* Ability to obtain and maintain DOD 8570 IAT II certification.


* Microsoft Certified Systems Engineer is desired.