Desktop Support Intern Ipg
New York, NY

Job Description

* The Desktop Support Intern position relies on the use of predefined issue resolution techniques, procedures and sequential routines to handle and resolve issues. May use or have access to a knowledge base system or equivalent pre-established and defined guidelines as a resource in determining the appropriate method of resolving end user's computer issues. We support the IPG Corporate office adhering to predetermined desktop software and computer hardware standards. As a result, the Intern is expected to perform in a most professional manner.

Key Functional Responsibilities:

* Provide day-to-day problem resolution related to desktop workstations printer, peripheral and network issues that cannot be resolved by the Enterprise Service Desk (ESD).
* Installs software and/or hardware peripherals, apply security patches and anti-virus update.
* Troubleshoots problems by applying established techniques, procedures and specific standards set by Engineering and FSO Team
* Resolves end user's desktop computer issues, issuing/tracking loaner hardware, printer trouble shooting and configuration
* Support end users remotely by responding email and personnel requests for technical support.
* Documents, tracks and monitors the problem to ensure a timely resolution.
* Performs related duties as assigned or requested.

Education and Experience Required:

* The position holder should have a working knowledge of Mac OS X and Windows 7, Windows 10 and MS Office. software and hardware equipment.
* The ability to analyze and solve routine and semi-routine computer problems.
* Experience in troubleshooting hardware, software, network and remote access problems is desirable.
* Person must be working toward obtaining a bachelor's degree
* Some help desk or desktop experience a plus

Employment Hours:

Summer hours: 40 hours per week (9:00 - 5:00)

Semester Hours: 20 hours per week (Dependent on Class schedule)