* The Desktop Support Intern position relies on the use of predefined issue resolution techniques, procedures and sequential routines to handle and resolve issues. May use or have access to a knowledge base system or equivalent pre-established and defined guidelines as a resource in determining the appropriate method of resolving end user's computer issues. We support the IPG Corporate office adhering to predetermined desktop software and computer hardware standards. As a result, the Intern is expected to perform in a most professional manner.
Key Functional Responsibilities:
* Provide day-to-day problem resolution related to desktop workstations printer, peripheral and network issues that cannot be resolved by the Enterprise Service Desk (ESD). * Installs software and/or hardware peripherals, apply security patches and anti-virus update. * Troubleshoots problems by applying established techniques, procedures and specific standards set by Engineering and FSO Team * Resolves end user's desktop computer issues, issuing/tracking loaner hardware, printer trouble shooting and configuration * Support end users remotely by responding email and personnel requests for technical support. * Documents, tracks and monitors the problem to ensure a timely resolution. * Performs related duties as assigned or requested.
Education and Experience Required:
* The position holder should have a working knowledge of Mac OS X and Windows 7, Windows 10 and MS Office. software and hardware equipment. * The ability to analyze and solve routine and semi-routine computer problems. * Experience in troubleshooting hardware, software, network and remote access problems is desirable. * Person must be working toward obtaining a bachelor's degree * Some help desk or desktop experience a plus
Summer hours: 40 hours per week (9:00 - 5:00)
Semester Hours: 20 hours per week (Dependent on Class schedule)
About Interpublic Group
The Interpublic Group of Companies (Interpublic Group, IPG) is a global provider of advertising and marketing services.