Desktop Support Cognizant
New York, NY

Job Description

Cognizant is hiring for "Desktop Support"- New York, NY, Interested candidates who are willing to relocate within the USA can apply. Relocation assistance will be provided

Note:"Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a "Green Card") for this role."

* Answer all calls offered to Service Desk queues and responsible for managing the ticket queues
* Intimate the Shift lead/ L2 whenever there is an upward trend in calls
* Promptly notify Critical Incident Management of high priority issues after collecting required information for escalation
* Update the trackers and details required for Shift Handover
* Adherence to schedules and report to Shift leads in case of any misses
* Resolve incoming client calls based on departmental goals
* Provide detailed documentation in call logging system
* Take ownership and responsibility for problems for client's technical issues
* Increase knowledge base by passing new issue resolution information to Service Desk's Knowledge Administrator through the established Missing Knowledge process
* Maintain a high level of Quality Customer Service

Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.