Job Directory Desktop Support Engineer

Desktop Support Engineer
Chicago, IL

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Job Description

Desktop Support Engineer

Every hour spent building and rebuilding PC's has earned you respect and reputation amongst your colleagues, peers and friends as the go-to person when PC trouble strikes.

The Opportunity:

This role is so much more than building a PC, updating a piece of software, or putting a new monitor in front of an employee. It's about trying out different technologies, finding unique solutions to problems, and taking ownership to add real value to the business. It's just a bonus that this role will expose you to the latest hardware and cutting edge technology.

You've already built a strong foundation in IT support and you'll be experienced with resolving desktop issues. You work best in a team environment and are seeking a company where your expertise will be valued and offers opportunity to advance.

Our Information Services team is highly valued, and includes some seriously smart individuals. Whilst you'll be located at our US office, this team works in collaboration with our Sydney and UK offices.

Some of the things you'll get involved in are:

* Being the first point of contact for support, you'll be assessing and assigning support requests through our ticket system
* Diagnosing and resolving advanced technical issues in a timely and accurate manner
* Creating/updating support guides

Who you are:

You're the sort of person who's respected beyond the work environment, in particular, your diagnostic and resolution talent in relation to software & hardware issues. You are comfortable prioritising and managing multiple deliverables and enjoy tackling detailed, complicated problems.

If you tick all (or most) of the following boxes, then send us your CV:

* IT Degree or equivalent Diploma
* Exposure to Microsoft Cloud Services including Office365
* Microsoft Certifications (MTA, MCSA or MCSE)
* Experience with any virtualisation technology such as Hypervisor or VMWare
* Experience working in an ITIL environment

About WiseTech Global:

Our innovations and global technology enables, improves and empowers the world's supply chain. We are a force for good, improving productivity, connectivity and resources usage across more than 130 countries worldwide. We build products using the latest software tools and the best hardware platforms.

Having listed on the ASX in 2016, WiseTech Global is an AU$6 billion+ company that is serious about expansion and technical innovation. Through a combination of organic growth and targeted acquisitions, our global employee head count has increased rapidly, and we're far from slowing down.

We are known for our vibrant, dynamic workplace where personal and professional fulfilment and company success go hand in hand. Working at WiseTech provides you with the ability to work in an industry leading culture with high levels of autonomy and ownership.

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