Job Directory Desktop Support Engineer

Desktop Support Engineer
San Francisco, CA

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Job Description

Job description

If you love learning new systems and technologies, striving for continuous improvement and live and breathe customer service, then Atlassian has a superb opportunity for you. As a Desktop Support Engineer in our Workplace Technology team, you will work as part of a global team with the goal of delivering world-class technology and exceptional customer service to Atlassians everywhere. You will implement, advocate for and innovatively support Atlassian's workplace technology footprint from application administration to collaboration solutions. There's a healthy dose of desktop support, so Apple troubleshooting experience would be a benefit.

More about you

We love people with a healthy balance of technical ability and a passion for customer service. You research and play with new technologies in your spare time, and you know how to translate complex technical ideas for non-technical people. You don't take things at face value because that's the way they are done', but rather seek to understand the reasons and then take steps to improve. You are tenacious in pursuit of understanding, getting to the bottom of an issue to prevent it from recurring, and help the team by documenting your journey and successes.

On your first day, we'll expect you to have:

* Active Directory experience
* Solid skills supporting macOS desktop environments
* Familiarity with the MDM solution, Jamf Pro
* Troubleshooting video conferencing systems (such as Zoom)
* Epic customer service skills
* An appetite to learn

It is great, but not required, if you have experience with:

* Supporting Windows 10 (preferably GPO familiarity)
* Familiarity with the MDM solution Workspace ONE for Windows and device management
* nix command-line
* Scripting (mainly Python and Bash with some SQL and Powershell thrown in)
* SAML and kerberos integrations
* Providing AV support for events

More about this position

Our San Francisco Bay Area offices are full of awesome hard-working people making cool things for our customers. We have a team of five supporting the office alongside our AtlasDesk, Engineering and Leadership team who we work with closely. As the champions for the end user the team touch almost everything Workplace Technology does plus a lot, lot more. Sydney also has many teams integral to Atlassian, including a wide range of our products teams, server, cloud and mobile engineering, customer support and our exec team, so each day will bring a new challenge.

More about our team

Workplace Technology are a whip-smart, dynamic and social team. We were established nearly 5 years ago, and through our work have become well respected and supported by our leadership. We aren't afraid to try new things, and are the first to play around with new toys - this is a great environment to learn what does and does not work. We readily share knowledge and experience and there are many opportunities to learn and grow here. Whilst we do work from a queue, there is flexibility in work practice, and frequent major projects to keep us on our toes and build deeper technical skills. With Atlassian's rate of growth we are an indispensable part of new system rollouts, office moves and expansions. We provide support for the entire organization, from our (very casual) exec level on down. We are experienced facilitators, and run a world-class staff orientation to bring new starters up to speed with technology on their first day, and are highly available for support in their first few weeks. Most of all, we love to see our fellow staff at Atlassian getting the most out of technology; whether that means solving and fixing a problem, or rolling out a new tool to make work easier.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Software is changing the world, and we're at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we're advancing the art of team collaboration with products like Jira Software, Confluence, Bitbucket, and Trello. Driven by honest values, an amazing culture, and consistent revenue growth, we're out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we're looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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