Vbrick's mission is to simplify the complexity of creating, managing and delivering video for use within the enterprise helping organizations unleash the power of video. Customers use Vbrick to seamlessly embed video communications within their core business applications including corporate communications, live executive broadcasts, sales and employee onboarding, product training and knowledge transfer, distance learning and marketing. With more than a thousand customers in over 100 countries, Vbrick is a leading provider of enterprise video platforms.
Title: Desktop Support Engineer
Vbrick is looking for a hands on Desktop Support Engineer. This is a junior level role within our IT Department and reports to the Director of IT.
This position will install and maintain computers, software and networks. You must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving ability in order to fix issues and ensure smooth operation of business systems.
The goal is to install and maintain high quality computer systems and provide excellent customer service to our end users.
* Setting up hardware and installing and configure software and drivers, maintaining local office infrastructure including printers and other peripheral devices * Configuring and maintaining video conferencing equipment * Monitoring and configuring local network infrastructure * Maintaining backups of office storage and infrastructure * Manage security options and software in computers and networks to maintain privacy and protection from attacks * Perform regular upgrades to ensure systems remain updated * Troubleshoot system failures or bugs and provide solutions to restore functionality * Keep records of repairs and fixes for future reference * Offer timely technical support and teach users how to utilize computers correctly
* 1-3 years of related support experience * Experience with LAN/WAN networks * Thorough knowledge of computer systems and IT components * Good knowledge of internet security and data privacy principles * Excellent troubleshooting skills * Great written and verbal communication abilities * "Can do" customer oriented attitude * Exceptional organizing and time-management skills * BSc/BA in Computer Science, engineering or relevant field * Relevant certifications (e.g. CompTIA A+) will be an advantage * Familiarity with video conferencing systems will be an advantage
A little about us:
* Casual and flexible environment to encourage creativity and collaboration * Flexible hours and 4 weeks of PTO to enjoy life! * Competitive compensation, stock options and generous benefits * Monthly catered lunches and a well stocked kitchen * Wellness initiatives and game nights to keep the mind and body healthy
Vbrick Systems, Inc. is an Equal Opportunity Employer
About VBrick Systems
VBrick is the leading provider of enterprise video platforms.