Desktop Support Contractor Calamp
Irvine, CA

Job Description

Overview

We're on our way to becoming a $1B company and we're looking for our next generation of innovators to help bring new IoT devices to life! As the global leader in telematics solutions, CalAmp (NASDAQ: CAMP) is a pure-play pioneer in the Connected Vehicle and broader Internet of Things (IoT) marketplace. If it moves, we track it and build analytics on top of that. We have over three decades of expertise rooted in our deep knowledge of machine-to-machine (M2M) communications. Through our extensive portfolio of intelligent communications devices, robust & scalable cloud services, and customized software applications, we deliver world-class end-to-end telematics solutions.

We are looking for an experienced Desktop Support Administrator for a temporary role lasting 3 months with the possibility of extension.

* Recently listed on FORTUNE® Magazine's "Top 10 Fastest Growing Companies"
* 20M+ Telematics Devices Deployed Worldwide
* 850,000+ Cloud and SaaS-Based Software Subscribers
* Solutions Sold in Over 30 Countries
* Publicly Traded Corporation Since 1983
* Headquartered in Irvine, California with 3 additional Centers of Excellence in Carlsbad, California, Richardson, Texas, and Eden Prairie, Minnesota

Responsibilities

We are looking for an experienced Desktop Support Administrator for a temporary role lasting 3 months with the possibility of extension.

* Installs, configures, and upgrades approved hardware, software, phones, and computer-related peripherals
* Provides end-user software and hardware troubleshooting and support
* Processes all support interactions within HelpDesk ticketing system
* Maintains office networked printers
* Documents new procedures and information and updates current documentation
* Assists in updating inventory lists and Installs, configures, and upgrades approved hardware, software, phones, and computer-related peripherals
* Provides end-user software and hardware troubleshooting and support
* Processes all support interactions within HelpDesk ticketing system
* Maintains office networked printers
* Documents new procedures and information and updates current documentation
* Assists in updating inventory lists and IT maps
* Assists engineering teams with infrastructure maintenance and deployments as needed
* Other duties as may be assigned

Qualifications

Must Haves

* Windows Workstations (XP, 7, 10)
* Desktop Imaging Software (Ghost/Dell Image Assist, etc...)
* Windows Server 2008 and above
* Advanced Knowledge of Microsoft Office 2010 and above
* SQL database
* iOS and Android Mobile Devices (i.e. mobile iron, etc.)
* Enterprise printers/scanners
* Some Mac and Linux OS support
* Printer Server Management and Troubleshooting
* Executive-level support

Strong Pluses

* Experience with Help Desk Ticketing systems such as JIRA
* Experience with Server technology (Windows 2012+, SQL Server, SharePoint, Linux)
* Wordpress and/or other website building and hosting tools
* Experience with Powershell, CLI
* Certifications in CompTIA A+, Network +, Mac OSX, Windows 10, Windows Server 2012, Linux, ITIL
* Involvement with company-wide new deployments or migration efforts
* Inbound Call Center Experience
* 2 years college or equivalent experience

If you are a talented Desktop Support/Systems Administrator with at least 2 years of experience and an interest in the Internet of Things domain, we want to speak with you as we are conducting interviews this week & next.

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