Job Directory Desktop Support Analyst II (992-262)

Desktop Support Analyst II (992-262)
Dallas, TX

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Job Description

Essential Functions:

* Provide first level support to Ambit's internal technology users covering the following technologies:
* Microsoft network
* PC operating systems (Windows and Mac)
* Printers
* Windows Office suite
* Common desktop apps; Adobe Acrobat, FTP, Browsers, etc.
* Hardware support (PC, Mobile devices, Projectors)
* User assistance with technical devices

* Provide Active Directory user administration.
* Prioritize and manage the desktop support ticket queue.
* Contribute to technical documentation.
* Follow Ambit's processes for desktop support.
* May be required to work at the Plano location.
* Full time physical attendance is an essential function of the job.

Required Skills

Required Qualifications:

* Intermediate proficiency at supporting Windows PC Operating Systems.
* Intermediate proficiency at supporting Windows PC Hardware.
* Intermediate proficiency with the MS Office suite.
* Basic knowledge of Active Directory User and Group Policy administration.
* Basic knowledge of computer networking.
* Ability to work well within a team.
* Strong interpersonal and communication skills.
* Outstanding organizational and time management.
* Solid analytical and problem-solving skills.
* Must be able to lift 50 pounds.

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

As a condition of employment with Ambit Energy, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation, which may also include a credit check for positions in some areas of our business.

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