Desktop Support Analyst Capital Senior Living
Dallas, TX

Job Description

Dallas-based Capital Senior Living Corporation is one of the nations largest operators of independent living, assisted living and memory care communities for senior adults. The Companys 128 communities are home to nearly 12,000 residents across 23 states and provide compassionate, resident-centric service and care as well as engaging programming. Capital Senior Living affords seniors the freedom and opportunity to successfully, comfortably and happily age in place. For more information, visit www.capitalsenior.com or connect with the company on Facebook.

Capital Senior Living is seeking an experienced Desktop Support Analyst. This position will report to the Manager of Desktop Support and Cyber Security, and will be a lead provider of PC and software support to both our Senior Care facilities and the Corporate Office in Dallas, TX. The position will be primarily responsible for End User General IT Support, but will also be responsible for company hardware refresh projects, hardware inventory, and backup support to other IT personnel. The candidate assuming this role will be responsible for providing Tier II and III technical support for PCs, printers, timeclocks, and software issues.

Primary duties include:

Provides accurate and courteous desktop support to both Corporate and Community employees on a timely basis

Monitors the successful resolution of tickets and provides appropriate progress reporting and status as necessary

Responsible for troubleshooting hardware, software, and connectivity issues remotely

Responsible for the purchase, configuration, and inventory of hardware/software

Arranges for and/or prepares equipment for shipping/receiving

Work with 3rd party vendor for any email setups, terminations, and general issues

Any other duties as assigned by the Manager or IT Director

Required Skills:

4+ years experience in a desktop/helpdesk senior role

Ability to communicate technical information to a non-technical audience

Ability to interface well with people in person, via telephone, and email

Expert knowledge of Windows 7/10

Working knowledge of Microsoft Active Directory

Knowledge of network security practices, antivirus, and encryption software

Developing help and how to documents

Proper IT change management processes

Minimum Education Requirements:

High school diploma and/or GED certificate required

Some college or college degree preferred

A+ certification is a plus

Hiring Manager