Desktop Support
Arlington, VA

Job Description

Desktop Support Specialist

Residency Status: ALL CANDIDATES MUST BE A U.S. CITIZEN

Clearance: Active TS with SCI with the ability to obtain DHS Suitability prior to starting employment

Time Type: Full-Time

Relocation Fees: No

Bonus: Yes

Company Overview:

Novel Applications of Vital Information Inc. (Novel Applications) is a premier technology services company that provides solutions in the areas of Cyber Security, Information Management, Systems Integration. Novel Applications is a business that combines experience, creativity, flexibility, pragmatism, and cost-effective solutions in order to deliver measurable business value to our clients.

Headquartered in Fredericksburg Virginia, Novel Applications employs engineers, analysts, IT specialists and other professionals who strive to be the best at everything they do.

Novel Applications is an AA/EEO Employer - Minorities/Women/Veterans/Disabled.

Job Description:

NAVOI is seeking a Desktop Support Specialist to perform a wide variety of tasks with respect to computer hardware, software, networks, and user support.

Responsibilities:

* The candidate will support, maintain, and utilizes various company and customer computer resources, including PCs, servers, LANs, WANs and internet-based systems and applications on a 24/7 basis.
* Assists computer resource users in accessing computer systems and in resolving user problems with those systems and applications.
* Specific support will be provided to the Service Desk Team with responsibilities including In-depth working experience of Windows 7 and Windows 10 including application installation, Active Directory and Organization Units
* Effective customer service skills, including oral and technical written communications ·

Required skills:

* Must be able to assist in the development of solutions, and appropriate documentation, to a variety of technical problems of moderate scope and complexity ·
* Familiarity with Antivirus software and security settings ·
* Able to describe PC architecture and operation ·
* Familiarity with TCP/IP, switches, firewalls, routers, and their basic operation ·
* Must be able to lift up to 40 pounds
* Shift work (nights and weekends) required ·
* Experience supporting DHS, Federal Civil, Intelligence and/or DoD information technology Users and Customers at the desktop level ·
* Ability to assist others in solving problems and working with them to implement the solution ·
* Experience using trouble ticketing and tracking systems ·
* Respond to user requests via Telephone, Email, and/or Altiris ticketing system. ·
* Install, configure, deploy, and upgrade computer hardware and software. ·
* Apply diagnostic techniques to identify problems, investigate causes, and commend solutions. · Interact with other technical teams, software systems engineering, and /or applications development teams to restore service and/or identify and correct problems. ·
* Identify and reserve Computers being assigned to the network through DHCP. ·
* Imaging of Computers and configuring of desktop BIOS.

Desired Skills:

* Familiar with Desktop image development, deployment, and maintenance ·
* Experience with license managers in Windows environments ·
* Experience with Desktop Operating System Patching and other Vulnerability mitigation ·
* Proven ability to work with general supervision and follow established procedures
* DoD 8570.1-M Compliance at IAT Level I desired

Required Education:

* Bachelor's degree in Computer Science/Software Engineering or related degree is desired and a minimum of 8 years of prior relevant experience.