Desktop Client Srvcs Tech Support I
Dallas, TX

Job Description

Job Opportunity Job ID: 57312 Description:

ABOUT US:

At Children's Health, we value the role each team member plays in helping us deliver on our mission of making life better for children. We take pride in providing a rich and rewarding career opportunities that enable team members to reach their highest potential.

Since 2009, we have held the AANC Magnet® designation for nursing excellence. We are nationally ranked in all 10 pediatric specialties by U.S. News & World Report, serve as the primary pediatric teaching facility for University of Texas Southwestern Medical Center and are recognized for quality care in every specialty.

ABOUT THE JOB:

Develop and apply technical expertise in one or more IT disciplines that supports Children's technical infrastructure.

Provide support and maintenance to Children's staff and the technologies they leverage on a daily basis. Ensure the stability, usability, and day-to-day functionality of technologies within the position's purview.

Is skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area

Understands the roles of all immediate team members and has a good understanding of how own team integrates with others

Regularly provides guidance and support to more junior team members on challenging problems; helps them balance their workload and apply their skills

Provides solutions to problems in situations that are atypical or occur infrequently based on practice and existing precedents

Impacts the quality, timeliness and effectiveness of the team

Uses discretion to modify work practices and processes (but not policies or procedures) to achieve results or improve efficiency

Clearly and accurately conveys complex information

SOME HIGHLIGHTED RESPONSIBILITIES:

Provide exceptional customer service and support relative to technologies within position's purview.

Respond to and resolve requests for service within established Service Level Agreements.

Provide technical support for hardware, software, and other end-user technologies implemented at Children's.

Provide technical support to customers across various Children's campuses including Dallas, Plano, and other locations

Accurately document incident and requests for service in a timely manner including root cause, problem analysis and steps to final resolution.

Must follow all department policies and procedures including escalation process and response times.

Responsible for completing training as assigned by management and Training Department.

Regularly update customers on open issues providing ETA of resolution.

Proactively round in assigned areas to identify and remediate issues. Items includes hardware, software, cable management, and security protocols

Exceptional oral/written communication skills

Strong organizational and follow up skills `

Work in a team environment to ensure customer satisfaction and continuous improvements in service

During the course of employment must be flexible for potential schedule changes in a 24 hour 7 day a week environment. Flexible schedules require availability for nights and weekends including unplanned and unscheduled overtime

Ability to work under pressure

Ability to handle multiple issues or projects at any time

Drive company and/or personal vehicle between various Children's locations to service and/or install equipment

EXPERIENCE:

1 year experience as a desktop support technician or in related field preferred

1 year experience in healthcare preferred

EDUCATION:

High school diploma required

Two-year Associate's degree or equivalent experience preferred

LICENSES AND CERTIFICATIONS:

Comp TIA A+ Certification preferred

Valid unrestricted driver's license and proof of insurance required

BENEFITS:

Children's Health offers opportunities for learning and career development; competitive pay; and a comprehensive benefits program. We promote a diverse and inclusive workplace. Our team members have a voice in their work through surveys, pulses and town halls. And we honor and celebrate our staff with year-round employee appreciation events.

We invite you to learn more about Children's Health.

Requirements: Job Family Professional & Management Expertise Information Technology - Systems Maintenance Job Type Full Time Location Dallas, Texas