About
Job Description
A Deskside Technician job in Los Angeles, CA is currently available as part of our IT Services Team. To be considered for this role, you will have an Associates degree or higher in Computer Science, Information Technology or other related field and two to five years of hands-on computer support experience in a large enterprise environment. In this role, you will be the point of escalation for all issues that require onsite visit or problems that cannot be resolved in the Service Desk time requirements. The responsibilities include responding to Level 1-3 technical support incidents and requests as well as performing troubleshooting procedures and solving technical problems on MS Office 2010, MS OS Windows 7 and various commercial and client proprietary software. You will also utilize remote access to client PCs to resolve complex issues. Technician will process and manage customer contacts using telephone, web, email, chat or by the Service Desk ticketing system. This is a direct hire position with our IT Support Team and includes a full benefits package.
Deskside Technician Job Duties:
Repairing and configuring my Zebra and HP printers
Imaging of PC's and thin clients
Managing the inventory and swap out of equipment and computers as part of the lease program
Receiving and Shipping of equipment
Lifting of heavy equipment (50 pounds)
Providing deskside tech support and repair services for internal customers within the organization
Developing some type of inventory management database for all IT assets and equipment in the Hardware Depot and organizing all equipment stored in the Hardware Depot
Capable of working in cold and warm environment.
Following of SOP's Troubleshoot and resolve hardware and software problems on desktops, laptops and other various computing equipment and devices related to Windows 7 and Office 2010
Diagnose hardware issues, order parts, and replace faulty components
Answering user questions directly related to Windows 7 and Office 2010
Use SCCM to push and install approved corporate applications
Troubleshoot and resolve issues related to software and hardware compatibility
Face to face and hands on troubleshooting are required
Ability to resolve wide range of software issues remotely using Go to Assist, SCCM Remote, and WebEx.
Follow detailed technical instructions to ensure adherence to corporate quality standards
Document all issues using Service Desk ticketing system
Escalate unresolved calls to the next level support team using Service Desk ticketing system
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Publishing support documentation to assist staff with requests for information & provide staff training if required
Experience with Active Directory (Users, Groups, Computers, etc.) and Exchange Management Console 2010
Reimage laptops and desktops as needed following company policy
Installation of network MFD printers
Qualifications:
Excellent verbal and written communication skills
Ability to multi-task in a fast paced, high pressure environment
Ability to quickly learn new technologies as they are introduced
Strong technical troubleshooting skills
Ability to interact effectively with employees at all levels
Ability to help end users in stressful, hurried situations
Self Starter
Very organized
Preferred Job Experience:
Minimum 3 years of experience providing end user support in an enterprise environment in the area of deskside support and managing IT equipment/inventory
Strong working knowledge of Windows 7 and Office 2010
Working knowledge of network and PC operating systems
Working knowledge of TCP\IP
Hardware & Software troubleshooting experience required
Prior experience on enterprise systems preferred
Must have experience with printers (preferably zebra and HP printers), experience with Dell computers (desktop & laptop).
Preferred Education
Associates degree preferred or combination of equivalent experience (5 years) and certifications
3+ years experience in a deskside/desktop support or Level 2/3 Service Desk role
The following certification or comparable valid ones: MCSA Windows 7
If you are interested in this Deskside Technician job in Los Angeles, CA, please apply via the apply now link provided.
Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers better outcomes through adaptive and integrated servicesfrom jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for nearly 60 years. We are a team-driven Equal Opportunity Employer committed to workforce diversity.