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Deskside Technician
Los Angeles, CA

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About

Job Description

A Deskside Technician job in Los Angeles, CA is currently available as part of our IT Services Team. To be considered for this role, you will have an Associates degree or higher in Computer Science, Information Technology or other related field and two to five years of hands-on computer support experience in a large enterprise environment. In this role, you will be the point of escalation for all issues that require onsite visit or problems that cannot be resolved in the Service Desk time requirements. The responsibilities include responding to Level 1-3 technical support incidents and requests as well as performing troubleshooting procedures and solving technical problems on MS Office 2010, MS OS Windows 7 and various commercial and client proprietary software. You will also utilize remote access to client PCs to resolve complex issues. Technician will process and manage customer contacts using telephone, web, email, chat or by the Service Desk ticketing system. This is a direct hire position with our IT Support Team and includes a full benefits package.

Deskside Technician Job Duties:

Repairing and configuring my Zebra and HP printers

Imaging of PC's and thin clients

Managing the inventory and swap out of equipment and computers as part of the lease program

Receiving and Shipping of equipment

Lifting of heavy equipment (50 pounds)

Providing deskside tech support and repair services for internal customers within the organization

Developing some type of inventory management database for all IT assets and equipment in the Hardware Depot and organizing all equipment stored in the Hardware Depot

Capable of working in cold and warm environment.

Following of SOP's Troubleshoot and resolve hardware and software problems on desktops, laptops and other various computing equipment and devices related to Windows 7 and Office 2010

Diagnose hardware issues, order parts, and replace faulty components

Answering user questions directly related to Windows 7 and Office 2010

Use SCCM to push and install approved corporate applications

Troubleshoot and resolve issues related to software and hardware compatibility

Face to face and hands on troubleshooting are required

Ability to resolve wide range of software issues remotely using Go to Assist, SCCM Remote, and WebEx.

Follow detailed technical instructions to ensure adherence to corporate quality standards

Document all issues using Service Desk ticketing system

Escalate unresolved calls to the next level support team using Service Desk ticketing system

Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner

Maintain a high degree of customer service for all support queries and adhere to all service management principles

Publishing support documentation to assist staff with requests for information & provide staff training if required

Experience with Active Directory (Users, Groups, Computers, etc.) and Exchange Management Console 2010

Reimage laptops and desktops as needed following company policy

Installation of network MFD printers

Qualifications:

Excellent verbal and written communication skills

Ability to multi-task in a fast paced, high pressure environment

Ability to quickly learn new technologies as they are introduced

Strong technical troubleshooting skills

Ability to interact effectively with employees at all levels

Ability to help end users in stressful, hurried situations

Self Starter

Very organized

Preferred Job Experience:

Minimum 3 years of experience providing end user support in an enterprise environment in the area of deskside support and managing IT equipment/inventory

Strong working knowledge of Windows 7 and Office 2010

Working knowledge of network and PC operating systems

Working knowledge of TCP\IP

Hardware & Software troubleshooting experience required

Prior experience on enterprise systems preferred

Must have experience with printers (preferably zebra and HP printers), experience with Dell computers (desktop & laptop).

Preferred Education

Associates degree preferred or combination of equivalent experience (5 years) and certifications

3+ years experience in a deskside/desktop support or Level 2/3 Service Desk role

The following certification or comparable valid ones: MCSA Windows 7

If you are interested in this Deskside Technician job in Los Angeles, CA, please apply via the apply now link provided.

Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers better outcomes through adaptive and integrated servicesfrom jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for nearly 60 years. We are a team-driven Equal Opportunity Employer committed to workforce diversity.

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