Deskside Support Technician
Silver Spring, MD

Job Description

Qualifications

Required Skills:

* Associate's Degree or higher or additional work experience.
* Security+ or equivalent DOD 8570 IAT level lI or higher certification required.
* Minimum of 3 years of enterprise experience in commercial or government environment.
* Familiar with Windows 7 and all standard MS Office software systems including MS Project.
* Possess knowledge of workstation administration and management including imaging.
* Basic network support experience to include account administration in active directory environment.

Desired Skills:

* Excellent analytical, oral and written communication, presentation, and problem-solving skills.
* Ability to gain internal support and to operate independently without supervision.
* Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.
* Knowledgeable with Windows 10 environment
* Knowledgeable about VTC

All candidates must be U.S. citizens and hold a DOD Public Trust clearance, equivalent or higher. Applicants selected will be subject to a government security investigation.

Responsibilities

IntelliDyne is seeking a highly motivated and experienced Deskside Specialist for duty. You will be responsible for providing Tier II IT, network and desktop support to federal and contract employees. We are seeking a candidate who can operate in a fast paced environment with minimal supervision. This position will allow the right candidate the opportunity to establish best practices for service engagement in a technical environment. We are looking for a resource who can work well both independently and in teams to solve challenging IT support issues. If you are a great troubleshooter who can see above the fray and identify improvement opportunities with a knack for impressing the client, you will find a home with IntelliDyne in this position.

Principal Duties & Responsibilities:

* Daily client interaction.
* Representing IntelliDyne and its interests in all client engagements.
* Supporting the development of additional IntelliDyne business.
* Addressing and correcting any hardware, software or connection issues.
* Supporting Desktop/Laptop users and resolving any issues with Microsoft, Adobe, Roxio and other deployed software.
* Resolving problems through customer education, training and direct assistance.
* Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
* Responding and correcting formatting for printing and all other peripheral issues as they arise.
* Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.
* Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Overview

WE LOVE VETERANS & MILITARY SPOUSES. JOIN US!

IntelliDyne is a consulting firm that enables better business performance through innovative technology solutions. We manage public sector programs that deliver higher operational efficiency and measurable value to clients. We advise, develop, and execute effective solutions in Cyber Security, Cloud Computing, Application Development, Analytics, Mobile Computing, Business Process Management, Data Center Consolidation, Enterprise Collaboration and Enterprise Infrastructure Management.

IntelliDyne is an Equal Opportunity Employer.