Deskside Support
Arlington, VA

Job Description

Qualifications

Location: Falls Church [Rosslyn]

Title: Tier II Deskside Support Technician

* Must have an ACTIVE DoD Public Trust Security Clearance or higher
* Security+ required.
* Minimum of 3 years of enterprise experience in commercial or government environment.
* Familiar with all standard MS Office software systems.
* Possesses knowledge of workstation administration and management including imaging.
* Possesses basic network support experience to include account administration in Active Directory environment.
* Able to establish a solid working relationship with customers, technical staff, managers, and peers.
* Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Responsibilities

* Interfaces with client daily.
* Represents IntelliDyne and its interests in all client engagements.
* Supports the development of additional IntelliDyne business.
* Addresses and corrects any hardware, software, or network connection issues.
* Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
* Supports Desktop and Laptop users and solves problems with Microsoft, Adobe, Java, and other software in the production environment.
* Resolves problems through customer education, training, and direct assistance.
* Ensures backup, recovery, and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
* Responds to and corrects formatting for printing and all other peripheral issues as they arise.
* Provides phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, Active Directory, standard desktop images and applications, COTS and GOTS applications.
* Serves as an escalated point of contact for troubleshooting all IT-related problems, including hardware/software, password reset, and printer problems.

Overview

IntelliDyne is seeking a highly motivated and experienced Desk Side Technician for duty. You will be responsible for providing Tier II IT, network, and desktop support to federal and contract employees. We are seeking a candidate who can operate in a fast paced environment with minimal supervision. This position will allow the right candidate the opportunity to establish best practices for service engagement in a technical environment. We are looking for a resource who can work well both independently and in teams to solve challenging IT support issues. If you are a great troubleshooter who can see above the fray and identify improvement opportunities with a knack for impressing the client, you will find a home with IntelliDyne in this position.

The IntelliDyne Way

IntelliDyne is a consulting firm that enables better business performance through innovative technology solutions. We manage public sector programs that deliver higher operational efficiency and measurable value to clients. We advise, develop, and execute effective solutions in Cyber Security, Cloud Computing, Application Development and Mobile Computing, Business Process Management, Data Center Consolidation, Enterprise Collaboration and Enterprise Infrastructure Management.