UX Designer, Dynamics 365 for Customer Service
Microsoft's Cloud + AI Design Studios is looking for a Senior UX Designer to plan, lead, and help drive the direction for Microsoft Flow. Are you a product-focused UXer who's designed business applications and experiences across the web and mobile? This could be the role for you!
The company and team
At Microsoft, we have a clear mission and bold ambitions: Empower every person and every organization on the planet to achieve more through our technology and innovation. To make that a reality, our Dynamics 365 team is charged with crafting solutions that help customers transform their companies-whether they want to empower employees, engage customers, optimize their operations, or change the very nature of their product or business model.
Our vision as a Design Studio:
* Design experiences customers love.
* Work as a unified team.
* Deliver success.
* Become even better every day.
Cloud + AI Design Studios ships business apps that meet the same usability, performance, and design standards as the very best consumer apps: The Azure cloud platform, Power BI, PowerApps, Flow, Stream, and many more. And as designers, our goal is to bring humanity and simplicity to every product we design. Dynamics 365 is our newest endeavor.
We're growing, and we'd love for you to be a part of our story! Come join a positive and collaborative team-where everyone is encouraged to bring their authentic selves-and work at the forefront of Microsoft's product portfolio.
You're a UX designer who loves to learn, solve challenges, and dream up breakthrough ideas. You've worked on multiple similar projects already, and you're looking for a new adventure. You're a tireless advocate for the customer-enthusiastic about building and iterating on designs to discover what works best and applying your knowledge to create incredible software products. You're passionate about your interests, and you want to work on projects that will change the world for the better.
You understand how to bring a team together to solve difficult product and customer problems, fixing what's not quite right and smoothing the customer's journey through the product. You to find ways to reduce the number of screens, remove the extraneous, drive users to the next screen or next step, and shorten the path to "Wow!"
You'll work in a focused team collaborating with fellow designer, content designers, interaction designers, visual and motion designers, qualitative researchers, data scientists, producers and your design lead. Bouncing ideas around, formulating plans, and charting the path forward is your jam as much as any solo design time.
You're fluent at communicating with product managers and developers as well as influencing your team and studio to simplify, integrate, and co-create successful customer experiences that work together. And you're comfortable influencing others around how we all want the same thing, what that thing is, and why you think the team has landed a solution that will help make Dynamics 365 a suite of business apps that customers will love.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
You bring these things to the role:
* A unique ability to create UX strategies and solutions from the customer point of view
* Team collaborator who delivers highly usable and compelling customer experiences
* Disciplined user of research data and insights to drive decisions and measure success
* Self-starter who plans and executes end-to-end product design with minimal support
* Understand agile workflow
* Understanding of UX's role in the application development process
* Comfortable with ambiguity, know your strengths (and weaknesses), and have a point of view
* Possess a bias toward action
* Proficient at influencing for impact
* Evangelist of UX among partner teams to raise product quality
* 4+ years of combined product design, enterprise UX, or relevant agency-side experience.
* Passionate curiosity for UX and UI and ready for hands-on pixel execution
* Inclusive design is embraced as a challenge, not a limitation
* Bias towards simplification of information architecture
* Understanding and applying customer feedback, research, and telemetry to the design process
* Collaborative partner
* Effective storytelling
This is primarily an onsite role working at Microsoft's Advanta campus in Bellevue (just off I-405/I-90).
Does this sound like you? If so, we invite you to apply! Please reach out to Florin Gale (email@example.com) with links to your LinkedIn profile as well as your portfolio of relevant projects. We can't wait to hear from you, and we're eager to see the wonderful things we'll create together.
Microsoft is a technology company that develops and supports software, services, and devices.