Req ID: 48400
Job Family: Information Technology/Software Development
Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.
Did you know that our cutting-edge technology is used by more than 1 billion people around the globe? Did you know that Sabre processes approximately 85,000 transactions per second for the largest industry in the world - travel and tourism?
Now that we have your attention, Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeed. We are looking for forward-thinking, creative people who take ownership of results and make things happen. If this sounds like you, consider joining our team. The OCC Operations Team will play a key role in support all of Sabre's cutting-edge platforms that support over 85,000 transactions per second. The OCC Global team is the first line of support for all Sabre platforms worldwide.
* Responsible for providing support for operational database services to the organization.
* Owns, tracks and resolves database related event, issues, incidents and coordinate with respective application and infra owners
* Exemplify the desired culture and philosophies of the organization.
* Supports 24x7 operations in rotating shifts, resolves incidents within SLAs
* Reviews service related reports (database backups, maintenance, monitoring) on a daily basis to ensure service related issues are identified and resolved within established SLAs
* Responding to investigate database related alerts and escalations and working with others within the organization to come up with strategic solutions to recurring problems.
A minimum of 4 years of experience in database administration and support in Oracle versions 10g through 12c.
Expertise needed setting up, monitoring and troubleshooting Oracle Golden Gate.
Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.
Master in Performance Tuning, Query Optimization, leveraging appropriate monitoring and troubleshooting tools.
Extensive experience with the latest Oracle performance monitoring tools and methods.
Expertise with physical and logical schema design and troubleshoot common issues.
Ability to detect and troubleshoot potential database related issues and constraints (CPU, memory, I/O, disk space, etc.).
Experience with data loading in Oracle from other non-RDBMS systems.
Strong knowledge of backups, restores, recovery models, database shrink operations, Database commands, Clustering, Database mirroring, Replication.
Ability to handle multiple demands with a sense of urgency, drive and energy. Work well under stress with the ability to deliver on time.
Ability to be on call production support on a rotation basis.
Experience working with SQL Server 2008/2012/2014 desired but not mandatory.
Experience working on MYSQL.
Minimum 2- 4 years related experience in Command Center or NOC environments
Understanding of Operations and PAAS / SAAS environments
Knowledge in IT Service Management and Service NOW
Strong background in working in a critical production support 24*7 environment.
Strong background in technical support and L1 support.
Excellent written and verbal communication skills
EDUCATION: Bachelor's degree or equivalent and 4-5 years of similar work experience.
Sabre is a technology company that provides global travel and tourism industry solutions.