Data Tools Engineer Adobe
Emeryville, CA

Job Description

Adobe Experience Platform's Customer Engineering team is expanding! We are looking for engineers who like working with data and solving practical issues of transitioning Marketing Infrastructure into the cloud. In this role, you will utilize your technical experience on a variety of operating systems, database technologies, big data, data integration, connectors, and networking applying that knowledge to the complex requirements of modern Marketing Operations infrastructure.

As a Sr. Tools Engineer, your role is to support our Consultants, Solutions Architects, and Application Engineering as we scale the on-boarding process as growing numbers of customers adopt the Adobe Experience Platform. This position requires a passion for scaling operational activities using software. This requires an ability to understand the critical customer needs, identify common pain points and needs across customer implementations, and apply your knowledge of software and the Adobe Experience Platform to solve them. Engineering teams and Solution Architects will look to you for technical guidance and for advice in addressing their product usage and issue needs. You will be the voice of the customer in Adobe Experience Platform's product and engineering teams for product feedback and improvements. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Ideally, you have worked in a 24x7 environment, handled all tiers of issues, been on-call during weekends, and familiar with ZenDesk and JIRA.

What you'll do:

* Create software, tools and services for the adoption of Adobe Cloud Platform by our customers
* Collaborate with architects, product management and other engineering teams to help them understand how the product is being used via code representing customer use
* Create technical specifications, prototypes and presentations to communicate your ideas.
* Work hands-on with Consultants and Solutions Architects to be successful
* Manage code and test frameworks from development through deployment and maintenance
* Contribute to and promote good software engineering practices across the team
* Be a technical leader with the ability and desire to mentor other members of the team
* Stay current with the latest development best practices and share your findings with the team

What you need to succeed:

* B.S. in Computer Science or an equivalent Engineering degree (M.S. degree is a plus)
* Experience writing, troubleshooting, and debugging complex SQL queries on distributed systems/MPP (massively parallel processing) architecture
* Good understanding of query profiles and execution plans to analyze performance and make recommendations
* Strong knowledge of RDBMS, SQL data types, and functions
* Good understanding of Amazon AWS and/or Microsoft Azure ecosystems
* Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)
* Excellent troubleshooting skills on a variety of operating systems (Windows, Mac, *Nix)
* Excellent ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats)
* Excellent understanding of the technical fundamentals of the Internet. You should have a solid knowledge of internet protocols such as TCP/IP, HTTP/S, SFTP, DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues.
* Scripting/coding experience In any of the following: Python, Java, .Net, NodeJS, R
* Excellent writing and communication skills with attention to detail

Nice to haves:

* Experience working with big data and/or MPP (massively parallel processing) databases.
* Understanding of Data Warehousing fundamentals and concepts
* Database migration and ETL experience
* Experience supporting applications running on either Amazon AWS or MS Azure
* Experience with virtualization solutions (vmware, docker, virtualbox, etc)
* Understanding of cloud-based Marketing and Advertising industry

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe is the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.