Amazon Connections is an innovative program that gives Amazonians a confidential and effective way to give feedback on the workplace and help shape the future of the company. By asking employees quick questions every day, Connections leverages real-time information to learn more about their experiences and introduce positive changes with internal business partners around the world. We maximize the value of the employee voice.
The Connections Research team is seeking a mixed-methods researcher with deep expertise in social science, public health, or similar research, including development and evaluation of theoretical frameworks, qualitative data collection and analysis methods in a variety of settings (e.g. focus groups, field studies, surveys, observational studies, "found data", quantitative analytics), and statistics (t-test, ANOVAs, regressions, etc.). The ideal candidate will be equally comfortable with qualitative and quantitative methods, though candidates with greater exposure to and familiarity with qualitative methods will be considered if a solid understanding of the quantitative methods described above exists.
You will be responsible for spearheading research that leverages both qualitative and quantitative methods to understand and improve how Connections best serves its customers. Our approaches are driven by our research questions, so you should be comfortable with various mixed-methods research designs, both concurrent and sequential. Additionally, you should be comfortable with making independent decisions about qualitative study conduct, including determinations of sample size/saturation, purposive sampling, and close monitoring of data quality (including primary responsibility for code book development, coding procedures, and data validation).
A customer-obsessed, relentless curiosity is a must, as is commitment to the highest standards of methodological rigor that a given study allows. This role provides opportunity for significant exposure to Amazon's culture, leadership, and global businesses, and furthermore provides significant opportunity to influence how Connections works.
Amazon is a company operating a marketplace for consumers, sellers, and content creators.