About the teamThis is a team that cares deeply about building an innovative but stable hardware infrastructure platform for Zillow Group. Individuals within this group are prepared to work with all sorts of IT equipment, from small cabling jobs to servers containing hundreds of terabytes of data as well as critical battery systems and infrastructure that keeps the lights on. We appreciate customer service, realizing that the systems we build serve a purpose beyond itself. They regularly interact with a multitude of customers and understand their current needs, while also realizing the challenges they might face in the future. We are comfortable with working under deadlines because we understand that the work we do is critical to the success of others. We also know how to communicate clearly and effectively, have fun, and respect the other members of the team.
About the role
Zillow is looking for someone with a passion for technology to support Zillow's datacenter environments and network infrastructure. This is a entry level opportunity within Zillow, and for the right person, a role with unlimited potential. Zillow is looking for an intelligent, service driven, and self-motivated individual with a deep curiosity about technology along with a mind for organization and order--and can to clearly demonstrate both to us. Experience within a large-scale datacenter environment and experience working with enterprise server technologies are desired, but not necessary for this role.
This role is responsible for the helping with the day-to-day management of our datacenter environments across the country, as well as coordinating with internal service engineering groups to deploy and maintain the underlying infrastructure that supports the efforts to build the largest home real estate market place in the world. This entails the deployment of hardware infrastructure and troubleshooting of hardware components across our internal and production datacenter environments. In addition to direct interactions with server and networking equipment, a successful candidate for this position has a meticulous attention to detail. This role includes deployment logistics, asset control, configuration, and on-site vendor management. This is a fast paced, hands-on position that interfaces with a variety of engineering teams including Storage, Networking, Linux, Telephony, Database, and Windows. Candidates are not expected to be subject matter experts but will be expected to have the desire to learn and assist with the various enterprise technologies while managing their core role responsibilities.
Who you are
The right person is highly organized, and service driven with an acute attention to details with strong underlying troubleshooting skills. This individual will work within a small team and is expected to immediately take on a number of responsibilities with a positive and helpful attitude. This is NOT a role for someone looking for a predictable, cookie cutter position within a large company with limited duties. This is a ground floor role for someone looking to learn and grow in one of the more dynamic and forward-looking industries around. Your background may be in server support or datacenter management, or it may be more closely related to cable management or general tech support.
* 1-2 years of IT troubleshooting in any capacity
* Experience in basic IT hardware configuration and the rollout of new or upgraded hardware under tight deadlines
* Experience in environments performing asset tracking and management
* Perform hardware troubleshooting and component replacement
* Collaborate with engineering remove project obstacles and resolve hardware and connectivity issues
* Willingness to eventually participate in on-call rotation and provide after-hours support as needed
* Strong customer service skills and demeanor with easy going and approachable personality
* Able to deliver simple, sustainable and repeatable solutions and processes when required
* Must have valid driver's license and their own vehicle and be willing to travel within the Seattle area
* Work effectively with minimum supervision and function well under pressure
* Must have the ability to work on a lift over 25 pounds
* Candidate should be able to bend, twist and reach as well as be comfortable working on a ladder
Get to know usZillow Group houses a portfolio of the largest and most vibrant real estate and home-related brands on the web and mobile. Our mission is to build the largest, most trusted and vibrant home-related marketplace in the world.
Zillow Group is owned, fueled and grown by innovators who help people make better, smarter decisions around all things home. We encourage one another at every level, and our efforts are supported by employee-driven, world-class benefits that enable us to enjoy our lives outside the office while building fulfilling careers that impact millions of individuals every day.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
Zillow is a company providing an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages.