Job Directory Data Center Operations Supervisor (Wenatchee, WA)

Data Center Operations Supervisor (Wenatchee, WA)
Dallas, TX

Companies like
are looking for tech talent like you.

On Hired, employers apply to you with up-front salaries.
Sign up to start matching for free.


Job Description

Search Jobs

Job Description


VMware is seeking a Day Shift Supervisor to join the Wenatchee Data Center team to manage a technical staff that directly supports VMware R&D and IT. The primary focus will include mentoring a strong technical staff, and providing technical training to assure the technical staff is prepared to support the majority of technical issues and deployments in the areas of systems, storage, network, and VMware products. This position will also help drive diagnostic monitoring to provide proactive support; to continuously monitoring the health of the center. The day shift supervisor will support ongoing data center operations coverage from 7:00AM-4:00PM PST

Roles and Responsibilities:

* Execute all aspects of data center operations including the maintenance and repair of critical IT/R&D equipment to ensure maximum uptime of supported services
* Supervise local data center operations team and ensure timely execution of services such as remote hands, customer installations, and service requests
* Plan, organize and coordinate ongoing data center deployments and modifications to meet current and future timelines/demands
* Manage the technical staff that supports the majority of break/fix incidences from various business units
* Drive global support for local site ticket resolution
* Schedule on-site and on-call staff to support day-to-day operations and coverage
* Responsible for documenting and controlling inventory accuracy and configuration information for deployed solutions
* Collaborate with various teams to provide a consistent high-level of customer service
* Provide weekly ticket management reports that include SLA results, aging tickets, etc.
* Participate in incident response to resolve escalated service issues
* Research and develop process improvements to drive improve customer support/experience
* Work with other teams to reduce deployment schedules, and assure deployment details are accurate
* Continuously review power distribution and schedule/complete modifications for power balancing at the systems level


* Bachelors in Computer Science or related field experience • 5+ years' experience working in a datacenter environment
* Deep understanding of structured cabling systems, networking and connectivity standards, and hardware installation requirements
* History of supporting servers, storage, and networking in a DC environment
* Experience supporting research and development teams
* Excellent verbal and written communication skills
* Knowledge of industry data center standards, policies & methodologies
* Passion for customer success and experience interacting with customers
* Experience providing detailed reports related to incidence tickets and SLA's

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Search Jobs

Let your dream job find you.

Sign up to start matching with top companies. It’s fast and free.