Job Directory Data Center Operations Production Specialist

Data Center Operations Production Specialist
Elk Grove Village, IL

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Job Description

The Data Center Operations Production Specialist owns the responsibility of ensuring all IT infrastructure within the data center environment has been configured and deployed to proper specifications and placed online in a timely manner.

KNOWLEDGE/SKILLS/ABILITIES:

Must prepare and deliver technical training sessions for data center staff. Must be able to prioritize work in a fast-paced, high-pressure environment including the resolution of escalated issues and events. Must possess exceptional written and verbal skills, type with proficiency and exhibit professional phone etiquette. Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software. Excellent Verbal and Non-Verbal Communication. Finds issues and solutions ahead of need. Takes the lead on a team when needed. Actively solicits feedback from others. Ability to proactively solve problems.

JOB COMPLEXITY:

Utilize custom management software and an internal ticketing system to provide customer support. Assign physical locations and IPs for simple customer configurations. Assign physical locations and request IPs for complex customer configurations. Utilize custom software to maximize space/power utilization within the data center environment. Complete customer configuration installations; including hardware modification, operating system installation, mounting of devices within cabinets and completion of all required cabling. Build fully functioning servers utilizing x86-based hardware components. Install Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server on supported x86-based hardware platforms. Configure simple operating system storage requirements including the file system, disk management, and RAID technologies. Standard operating systems administration to include troubleshooting of configuration files and permissions in addition to the resolution of login, password and connectivity issues. Configure and establish a local area network (LAN) connectivity and remote access to customer's configurations. utilizing SSH or Terminal Services/Remote Desktop Services and Remote Access Controllers. Complete the configuration and deployment of network device hardware including edge and core routers, access and aggregation switches, firewalls, load balancers and security appliances. Complete the configuration and deployment of storage devices including shared and dedicated SAN, DAS and NAS arrays. Provide technical communication relating to customer configurations in a concise, professional manner. Demonstrate a strong understanding of the overall data center environment to include the relationship between electrical, HVAC and redundant infrastructure systems. Adhere to company security policies and procedures, including health and safety and local governing requirements, as directed. Serve as the primary technical escalation point for DCOPS Technician I personnel. Coordinate the onboarding and training for all new DCOPS personnel within the team. Execute and maintain meticulous 5S and housekeeping practices. Demonstrate no less than full performance in a continuous, consistent, measurable manner. Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers. Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers.

EDUCATION/EXPERIENCE:

High school diploma or equivalent required. College degree preferred. Minimum 2-years' experience working in a data center environment or equivalent technology background required. Minimum 1-year as an employee of Rackspace preferred. Minimum 2-years' experience or ability to show familiarity with building, repairing or upgrading hardware components required. Minimum 2-years' experience in a customer service- oriented position preferred. Must have experience leading root cause analysis investigations. Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred. Experience with Dell PowerEdge and HP ProLiant rack server hardware required. Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS required. Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches and ASR series routers required. Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems, EMC VMAX and VNX SAN systems required.

PHYSICAL DEMANDS:

General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required. Must be able to lift 50 lbs over-head. Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr). Must be able to work a flexible schedule, 24x7x365 coverage required including holidays and weekend.

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