Junior Data Center Technician - Perfecto Mobile
Lowell, MA

Job Description

Position Title: Junior Data Center Technician - Perfecto Mobile

Location: Lowell, MA

Reports to: Data Center Manager

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Position Summary

The primary role of the Data Center Engineer is to deploy and maintain hardware associated with hosted cloud-based production environments providing mobile testing services to our customers. The Data Center Engineer will perform the physical setup, as well as operating system imaging and follow-on configurations necessary to support internal and external facing clouds, customers and teams. In the conduct of this role you will work closely with our R&D, Production IT and Customer Support groups to support product changes and maintain the high availability of the production services. In addition to deployments, Data Center Engineers are responsible for project-based work as it relates to production services such as; the roll out of new components, upgrades and consolidations. They not only provide the hands-on work at our primary location but also direct and guide remote hands partners to conduct similar activities in other global data center locations. Data Center Engineers maintain professional data center environments at all locations by taking part in the creation and enforcement of policy standards. Identifying and resolving gaps in process, documenting them, and finding ways to add efficiencies is an ongoing and important part of the position as we strive to continually improve our capabilities.

Essential Functions

* Deploy new mini servers into the Perfecto production environment
* Remote management of servers
* Troubleshooting computer configuration, network and Mobile device issues
* Connect mobile devices to Perfecto Handset Servers and validate functionality
* Drive new deployments for customer mobile device and web solution requests
* Device and Operating System upgrades (Windows, Linux, OSX and Mobile devices)
* Update Mobile device firmware and software
* Maintain inventory database
* Create and maintain procedures and technical documentation
* Documentation of problems and their resolution to assist in future efforts
* Effectively communicate status to customers and internal staff
* Interface with other DCO (Data Center Operations) support teams, both local and remote, to implement new hardware and devices into the production environment, as well as work on standards, resolve issues and assist with the implementation of new technologies in the global Data Centers
* On-Boarding of new systems and devices into Perfecto Mobile, Partner, or customers' data centers and lab environments
* Promote professional management and appearance of all data center cabling and assets
* Use of Salesforce ticketing system to respond to trouble issues and to track efforts

Required Education, Experience and Skills

* Must be able to work in a team environment and perform routine as well as technical tasks
* Working knowledge of Windows and Linux. Understanding of basic Windows registry and Windows event log analysis
* Basic networking a plus
* Ability to learn new technologies and technical concepts quickly
* PC literate - MS Word, Excel, Outlook, Access- an advantage
* Detail oriented
* High organizational ability: able to work and follow processes by instructions and methods
* Strong analytical, documentation, and communication skills
* Experience with trouble ticketing and change management tools
* Managed Service experience preferred
* Ability to effectively communicate with international colleagues, customers and partners
* Energetic individual who thrives in a high growth, entrepreneurial environment
* Excellent customer skills are required
* Ability to work nights, weekend, and holidays as needed during crunch times
* Be open to occasional travel to our Phoenix data center, and potentially other data center locations in other countries

About Perforce

Enterprises across the globe rely on Perforce to build and deliver digital products faster and with higher quality. Perforce offers complete developer collaboration and agile project management tools to accelerate delivery cycles - from agile planning tools to requirements, issues and test management, which then link to all source code, binary assets and artifacts for full build and release tracking and visibility. The company's version control solutions are well known for securely managing change across all digital content - source code, art files, video files, images, libraries - while supporting the developer and build tools your teams need to be productive, such as Git, Visual Studio, Jenkins, Adobe, Maya and many others. Perforce is trusted by the world's most innovative brands, including NVIDIA, Pixar, Scania, Ubisoft, and VMware. The company has offices in Minneapolis, MN, Alameda, CA, Mason, OH, the United Kingdom, Finland, Sweden, Germany, and Australia, and sales partners around the globe. For more information, please visit www.perforce.com

Perforce is an Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities