Data Analyst I - MC
Suitland, MD

Job Description

Constellis was established in 2010 by a group of operators and investors who sought to combine best-in-class brands, assets and people within the complex risk management industry. Today, the leading provider of risk management and operational support services worldwide, Constellis combines the legacy capabilities and experience of ACADEMI, AMK9, Triple Canopy, Olive Group, OMNIPLEX, Centerra, Edinburgh International, Strategic Social and all of their affiliates. From life support, procurement, operations and maintenance to high-threat protection, training, C4I systems integration and crisis response, Constellis helps its clients achieve and sustain success, no matter where they are in the world. Constellis operates in approximately 40 countries with regional offices in Africa, the Americas, Europe and the Middle East. Constellis is headquartered just outside of Washington, D.C. in Reston, VA.

RESPONSIBILITIES:

* Maintain information in all MegaCenter systems to include but not limited to: Buildings.
* Validate/maintain information for all GSA provided through a reliable source (GSA building management, FPS Law Enforcement, etc.) including: Physical Building information, Emergency and non-emergency contacts, FPS LESO, Local Responders, Guard Posts, Occupant Agencies, Elevators and Amenities.
* Update building profiles with special instructions regarding emergency and non-emergency events to assist dispatching operations.
* Projects.
* Validate Local Responders.
* Guard Post Updates.
* Contact clean up.
* Call list project.
* Verify and complete the addition and removal of buildings in the MegaCenter information system using the weekly GSA Rexus Alarm Accounts.
* Validate/Maintain information on all alarm accounts, to include physical demographics, local responders, government agency contacts, zones, and panel information.
* Document alarm account notes/instructions/procedures in the appropriate areas in an alarm account profile.
* Create and delete accounts in the required MegaCenter system(s).
* Maintain hard copies of all alarm accounts as a backup to the alarm monitoring system to comply with UL certification requirements.
* Prepare alarm reports for government agency contacts and FPS Personnel.
* Receive, complete, and respond to alarm and/or account inquiries from government agency contacts using service requests as a tracking tool in the MegaCenter information system.
* Contact government agency contacts for current information regarding alarm and building accounts.
* Contacts
* Validate and update information within officer and contact profiles in the MegaCenter information system.
* Perform quality assurance for overall accuracy of all MegaCenter information systems.
* Validate times for dispatcher events
* Exclude times in dispatcher events for delayed calls, assist in providing information management support to include but not limited to project management services.
* Send quality review emails to the dispatch center if a change to an event is required.
* Research events to identify third party alarm building discrepancies.
* MegaCenter correspondence (including Spot Reports, Flag Notification, Daily Blotter, etc.)
* Maintain all tracking and logging tools providing statistical data in the MegaCenter information system.
* Log FPS and MegaCenter operational stats on a daily basis using events in the Dispatch Operations Log.
* Create, document, and disseminate reports upon request to FPS Headquarters personnel, FPS Regional personnel, MegaCenter Management.
* Create, edit, or delete accounts in the current MegaCenter system.
* Maintain hard copies of all alarm accounts as a backup to the alarm monitoring system to comply with UL certification requirements.
* Maintain a level of expert knowledge of the MegaCenter information systems.
* Assist in providing training to personnel on the operations of each system to include, but not limited to: Alarm Monitoring Software, WebRMS/LEIMS or other information management software, MIST and MegaN.
* Provide recommendations to other departments in the MegaCenter on how to use each system listed above effectively and efficiently.

QUALIFICATIONS:

* High School diploma or GED
* Computer Skills -- Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy.
* Proficient in Word, Excel, and data entry.

WHY CONSTELLIS?

With operations across every major continent and an annual revenue of $1.7 billion dollars, Constellis provides a wide array of opportunities for individuals looking to build successful careers in a fast-paced, growing industry. Legal, moral and ethical business practices remain at the cornerstone of our culture and Constellis continues to be recognized for our emphasis on quality and compliance. This strong track-record of performance is supported by our deep relationships across key government agencies and blue chip commercial customers. With more than 21,000 personnel worldwide, the majority of whom are military or law enforcement veterans, we leverage our employees' ambition and passion for creating a safer world. Our extensive operational expertise is augmented by our intimate knowledge of economies, communities and cultures. As a result, we share a willingness to support complex operations in some of the world's most demanding places.

Equal Opportunity Employer

Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet