Cyber Security Cloud Technical Content Manager
Jersey City, NJ

Job Description

Responsibilities:

* Follows established style guides and best practices to ensure documents meet editorial specifications and adhere to standards for quality, graphics, format, and style
* Identifies and analyzes documentation requirements for small to medium-sized projects


* Contributes mainly to small or medium scale projects, but might contribute to larger projects


* Writes moderately complex documents or portions of larger documents with limited supervision


* Delivers high quality documents (accurate, complete, discoverable, useable), including checks for spelling, grammar, and hyperlinks


* Updates documentation as directed when the product changes


* Identifies improvements to existing documents and makes necessary changes


* Uses customer-centered writing, design, and research methodologies


* Understands internal tools and resources and uses them efficiently to create effective documentation for the customer


* Analyzes data using existing methodologies in order to present a business case


* Performs document management functions to ensure the most current versions of documents are available


* Responds to customer feedback and demonstrates bias for action in resolving outstanding issues


* Identifies product and documentation improvements within space of direct ownership


* Represents the voice of the customer


* Monitors external customer feedback and forum posts


* Fixes reported bugs (technical errors, broken links, typos)


* Possesses strong communication skills and presents ideas and concepts effectively by email, phone, and in-person


* Develops their presentation experience


* Builds and maintains strong relationships with key operational contacts


* Collaborates with multiple teams to support development of documentation across entire lifecycle



Basic Qualifications

* Native English speaker


* Bachelor's degree or equivalent


* Excellent oral and written communication skills


* Ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize


* Experience working with intermediate HTML and/or XML skills


* Strong data analysis skills; bias for data-based decision making



Preferred Qualifications

* Spoken/written English language ability


* Experience working in a cross-functional team


* Experience working in a global writing/content environment


* Ability to embrace constant change with flexibility and business acumen.


* Experience working in a corporate localization and translation team


* Demonstrated project management experience, in particular with complex content initiatives and senior stakeholder management


* Ability to multitask in a fast-paced, technical environment



EEO/AA/Minorities/Women/Disability/Veterans