Job Directory Cyber Security Cloud Technical Content Manager

Cyber Security Cloud Technical Content Manager
Jersey City, NJ

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Job Description


* Follows established style guides and best practices to ensure documents meet editorial specifications and adhere to standards for quality, graphics, format, and style
* Identifies and analyzes documentation requirements for small to medium-sized projects

* Contributes mainly to small or medium scale projects, but might contribute to larger projects

* Writes moderately complex documents or portions of larger documents with limited supervision

* Delivers high quality documents (accurate, complete, discoverable, useable), including checks for spelling, grammar, and hyperlinks

* Updates documentation as directed when the product changes

* Identifies improvements to existing documents and makes necessary changes

* Uses customer-centered writing, design, and research methodologies

* Understands internal tools and resources and uses them efficiently to create effective documentation for the customer

* Analyzes data using existing methodologies in order to present a business case

* Performs document management functions to ensure the most current versions of documents are available

* Responds to customer feedback and demonstrates bias for action in resolving outstanding issues

* Identifies product and documentation improvements within space of direct ownership

* Represents the voice of the customer

* Monitors external customer feedback and forum posts

* Fixes reported bugs (technical errors, broken links, typos)

* Possesses strong communication skills and presents ideas and concepts effectively by email, phone, and in-person

* Develops their presentation experience

* Builds and maintains strong relationships with key operational contacts

* Collaborates with multiple teams to support development of documentation across entire lifecycle

Basic Qualifications

* Native English speaker

* Bachelor's degree or equivalent

* Excellent oral and written communication skills

* Ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize

* Experience working with intermediate HTML and/or XML skills

* Strong data analysis skills; bias for data-based decision making

Preferred Qualifications

* Spoken/written English language ability

* Experience working in a cross-functional team

* Experience working in a global writing/content environment

* Ability to embrace constant change with flexibility and business acumen.

* Experience working in a corporate localization and translation team

* Demonstrated project management experience, in particular with complex content initiatives and senior stakeholder management

* Ability to multitask in a fast-paced, technical environment


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