Job Directory Stackpath Customer Support Tier II

Customer Support Tier II Stackpath
Dallas, TX

StackPath is a platform of secure edge services that enables developers to protect, accelerate, and innovate cloud properties ranging from websites to media delivery and IoT services.

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About Stackpath

Job Description

About the position

StackPath is hiring Support Engineers for our Customer Support team. Our Customer Support Engineers empower StackPath customer by quickly resolving customer requests, creating support documentation, working with our product and engineering team on new features, and proactively suggesting solutions to common customer issues.

Here at StackPath we pride ourselves at putting the customer first and our Customer Support team plays a vital role in shaping how we serve our customers. We are looking for passionate, intelligent, and motivated Support Engineers that want to be a part of a quickly growing team focused on collaboration and teamwork.

Why you should apply:

* You wake up each day hungry to solve problems
* You want to make the world a better place one customer at a time
* You believe the Customers come first
* Desire to work in a highly collaborative environment with a great team, participating in world class customer support practices
* Help build an amazing company

You should have:

* Good written and spoken English, has to be able to speak clearly
* Customer Support or Service experience
* Experience with how the internet works, DNS, TCP/IP, Network troubleshooting, and internet routing.
* Debugging skills. Must be able to investigate and analyze why a website does not work and what could be the cause. Therefore, knowledge of web servers is useful.
* Willingness to answer technical support phone calls.
* Familiarity Linux/Unix OS and bash commands such as dig, wget, traceroutes, and nslookup.
* Knowledge of HTML/CSS/JS (web development).
* Web Hosting Industry experience (have you worked for or been a customer of a web hosting provider).

You are:

* Collaborative: Always looking for ways to help, learn from others, and find the right solution which may not be yours
* Kind: You understand customers come first and do whatever it takes to help customers solve a problem and put a smile on their face
* Pragmatic: Always looking for better ways to solve challenges and think things through in detail while keeping an open mind and the ability to adapt to new ideas
* Relaxed but focused: We like to have fun but we also have work to do. The ability to balance both with some humor can make every day a win
* Awesome: StackPath Support Engineers take pride in their work being students of their craft

Other Details:

At StackPath, we take care of our employees and want you excited to get out of bed in the morning. We provide competitive salaries and a full slate of benefits. We invest in our people to ensure that they have everything needed to excel on the job.

Our goal is to make the internet a safer place. We need more help from people with the right passion and skills to help us get there.

This job description is not intended to be all-inclusive.

StackPath is an Equal Opportunity Employer. EOE/AA M/F/D/V

If your experience and qualifications match our current needs, a member of our human resources team will contact you. We look forward to hearing from you!

About Stackpath

StackPath is a platform of secure edge services that enables developers to protect, accelerate, and innovate cloud properties ranging from websites to media delivery and IoT services.

500 employees

2021 mckinney avenue, suite 1100

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