Job Directory Evernote Customer Support Representative
Evernote

Customer Support Representative Evernote
Austin, TX

Evernote is a suite of software and services that allow users to capture, organize, and find information across multiple platforms.

Companies like Evernote
are looking for tech talent like you.

On Hired, employers apply to you with up-front salaries.
Sign up to start matching for free.

About Evernote

Job Description

About the role:

Evernote Customer Support needs team members who excel at providing fantastic support for our diverse customer base. You will be on the front lines, interacting with our customers every single day and working collaboratively with other support team members. We help customers with their technical issues, fill out detailed bug reports for our technical support team, and provide thoughtful, focused feedback to internal teams, helping to improve Evernote.

What you'll do:

* Provide an excellent customer experience through high quality communication and interactions
* Creatively assist customers with issues related to all Evernote products
* Identify and analyze issues, patterns, and trends related to technical problems, usability obstacles, and product feedback
* Use a variety of channels to respond to and resolve customer issues
* Effectively articulate complex information to customers of all technical levels

What you've done:

* Bachelor's degree or equivalent experience
* 2-4 years working in customer support, preferably for a tech company
* Experience with Zendesk is preferred

Who you are:

* You are a problem solver who loves to troubleshoot issues
* You have a deep understanding of at least two of the following operating systems: Windows, Mac, Android, iOS
* You are an existing Evernote user who uses the product regularly
* You have strong social skills, allowing you to function within a team and to build relationships with valued customers

About Evernote

Evernote is a suite of software and services that allow users to capture, organize, and find information across multiple platforms.

Headquarters
Evernote
Size
449 employees
Evernote

305 Walnut St

Let your dream job find you.

Sign up to start matching with top companies. It’s fast and free.