Customer Support Engineer, Tier 1 (Client)
Tinton Falls, NJ

Job Description

Job Description

We have an outstanding career opportunity for a Customer Support Engineer to work with the fastest growing data management software company at our Tinton Falls, New Jersey office. This position is part of our Client Support group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction three years in a row. The ideal candidate would have a technical background, enjoy interaction with customers, have excellent communication skills and enjoy a fast paced work environment. We offer innovative training, interesting colleagues, and the opportunity to grow with us.

How you will make an impact:

* Troubleshoot and resolve complex support problems using remote desktop software
* Successfully interact through phone and email with customers as you solve their problems
* Dedication to the success and satisfaction of our customers
* Root Cause Analysis and / or provision of examples of software bug

What you need to succeed:

* At least 5+ years of technical support experience; 2+ years of experience with a Bachelors Degree
* Excellent knowledge of VMware\Hyper-V
* Advanced administration and troubleshooting skills in Windows server environments
* Strong experience with system networking and TCP/IP and DNS
* Knowledge or experience with SAN and NAS devices
* Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or hardware
* Understanding backup theory and design
* Previous experience with backup software such as NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus
* Previous experience troubleshooting enterprise environments