Customer Success Manager, Jira Align
San Francisco, CA

Job Description

As a Jira Align Customer Success Manager for Enterprise accounts you will be maintaining the key relationships with our customers and continually enhancing the value our customers realize from their solution. You'll meet regularly with your customers to better understand their Agile scaling needs and how Jira Align can meet their transformation efforts. You'll serve as the voice of the customer and bring feedback to the Jira Align team around enhancements and overall customer experience. You'll be responsible for monitoring your customers health and creating success plans to further provide value to your customers and adoption of their solution.

More about you

You are passionate about the success of your customers, the value they receive from the solution you helped create, and you enjoy building strong partnerships and relationships with your customers. You are as comfortable listening to customer feedback as you are providing the feedback to your product team. You consume information, provide solutions based on your expertise, and truly find happiness in helping people. You strive to improve the customer success practice through self-study, industry best practices, metric analysis, and customer feedback.

Requirements:

* 5+ years experience in SaaS companies
* 2+ years Enterprise Customer Success Management
* Familiarity with the principles of agile and lean development methodologies

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Software is changing the world, and we're at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we're advancing the art of team collaboration with products like Jira Software, Confluence, Bitbucket, and Trello. Driven by honest values, an amazing culture, and consistent revenue growth, we're out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we're looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.