Customer Success Manager Amazon
Seattle, WA

Job Description

Customer Success Manager (Implementation Project Manager)

Summary

Implementation Project Manager (PMs) help organizations transform how they view and manage spend and best utilize Amazon Business (AB) for purchasing needs. PMs engage with purchasing leadership and finance leadership to include Amazon Business as a key part of purchasing strategies, tools, and processes. PMs are experts in AB solutions and they structure programs that incorporate AB solutions into existing purchasing processes and/or develop new processes to improve efficiencies and reduce costs. PMs work closely with customers to guide deployments and successfully adopt our solutions. The ideal candidate will have experience developing relationships across functional areas such as Purchasing, Finance, and IT, project management experience managing B2B implementations, and has a proven track record of meeting and exceeding program goals.

Roles and Responsibilities

The Implementation Project Manager is the focal point for multiple, concurrent implementation projects that vary in size and scope. The Project Manager is accountable for the following aspects of each project:

* Analyze current purchasing processes and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance
* Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions
* Define requirements and scope program for utilizing AB solutions
* Oversee program execution including project scheduling and timely delivery
* Provide timely, clear and concise and complete communications to customer and Amazon Business Leadership
* Assess program risks, anticipate challenges, and request support in escalation management when necessary
* Meet or exceed targets for customer and/or feature spend adoption
* Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams

Basic Qualifications

* 5+ years implementation or services delivery experience, B2B industry preferred BA/BS degree
* Desire to work in fast-paced, challenging environment
* Excellent communications skills and the ability to effectively advise senior leadership
* Ability to prioritize and demonstrate relentless discipline in achieving goals
* Proven ability to lead customer engagements
* Strong ownership, bias for action and willingness to role-up your sleeves
* Ability to travel to customer sites when required by project scope

Preferred Qualifications

* Knowledge of procurement and source to pay processes and solutions
* Use of MS Office Suite, CRMs (e.g. Salesforce.com), sales and marketing automation tools, eLearning tools