Job Directory Customer Success Consultant

Customer Success Consultant
New York, NY

Companies like
are looking for tech talent like you.

On Hired, employers apply to you with up-front salaries.
Sign up to start matching for free.

About

Job Description

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using analytics, engagement, guidance, and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.

The Customer Success/Digital Adoption Consultant is an essential member of the services team at WalkMe. We need a passionate team member who can strategically solve problems and manage multiple moving pieces regarding our customers onboarding, adoption and engagement to help our customers maximize their value while engaging with the WalkMe platform. You will report to the Manager of Customer Success in our New York office.

About the Role

* Execute implementation projects and ongoing value-add services while partnering closely with account management and professional services team members
* Drive the onboarding efforts of new and existing customers by understanding business objectives and partnering with the professional services team to tie those to technical configuration and detailed design deliverables
* Develop detailed project plan schedules and work breakdown structures to ensure project team accountability for milestone dates and work quality
* Create comprehensive weekly status reports and communication plans to executive sponsors and internal/external project teams
* Identify implementation risks and mitigate them
* Maintain a deep understanding of your customers business, strategic objectives and challenges to position yourself as a trusted expert and advisor with your customers

What You'll Own

* Collaborate with clients to map out key process flows, document findings and present recommendations to clients.
* Incorporate business findings and recommendations into scalable solution design.
* Set up projects for success through proper work track alignment, governance and systems.
* Manage day-to-day implementation interactions with clients at levels including individual contributors, managers and executives
* Help create and maintain project-related documentation to ensure completion of important project milestones on-time and within budget.
* Translate business requirements into technical specifications.
* Collaborate with team members throughout entire engagement lifecycle spanning Salesforce design, configuration, build, testing, deployment and post go-live support.
* Present solution designs and gain feedback from clients through user testing sessions and leading end-user training.

What You Need to Succeed

* 5+ years of experience in professional services, management consulting, customer success, or another client-facing role.
* In-depth knowledge and experience with delivering enterprise software application implementations. Experience managing medium or large-scale projects throughout entire lifecycle.
* Confidence in communicating with technical, business, and C-level stakeholders.
* Ability to create structure in ambiguous situations and design processes.
* Strong technical skills that allow for an ease when guiding customers through technical processes.
* Process flow optimization and organizational change management experience within a company or as external consultant.
* Team player with the highest level of integrity. This is a WalkMe core value.
* BA/BS degree or equivalent

What You Will Love About Us!

* Full health coverage for employees, WalkMe pays 100% of employee premiums and 50% of family premiums and has a generous vacation policy to encourage a healthy work-life balance.
* Weekly themed happy hours every Friday and catered lunch to promote community within a casual office environment.
* WalkMe Raises 40 million in Series F funding.
* Ranked in the top 50 on USA Today's best places to work with brightest futures and Ranked in the top 50 on Forbes Cloud 100 list along with other numerous accolades, just check out our webpage!
* Our product is used internationally by companies like Hulu, Amazon, PayPal, Microsoft, Airbnb, Zoura, Adobe and more!

WalkMe is proud to be an Equal Employment Opportunity Employer. WalkMe does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

TO ALL RECRUITMENT AGENCIES:

WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

Let your dream job find you.

Sign up to start matching with top companies. It’s fast and free.