Job Directory Customer Services and Information Technology Officer, w/Poly

Customer Services and Information Technology Officer, w/Poly
Herndon, VA

Companies like
are looking for tech talent like you.

On Hired, employers apply to you with up-front salaries.
Sign up to start matching for free.

About

Job Description

Job Description

Required skills/experience: Management or team lead experience

* Provides technical, administrative, and operational leadership to assigned task(s), including contract and subcontractor management• Experience with TCP/IP and general networking issues• Experience providing superior customer service and support• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure• Experience with virus scanning services; Desktop, stand-alone and laptop computing services• Experience with servers, printers and peripheral services• Experience with Data transfer services• Experience with ticket tracking, closing, and escalating issues; assisting in installing peripheral IT items and Access administration• Strong interpersonal and organization skills, successful in working both independently and in a team environment• Excellent verbal and written communication skills• Responsible for attending customer meetings and may serve as primary client liaison• Responsible for creating rotating late work schedule for team. Team lead will also be part of the rotating late schedule.Desired skills/experience• Knowledge of multiple desktop programs (i.e Windows 10, Microsoft Office Suite, ESMT, Active Directory, internet browsers)• Sound problem resolution, judgment, and decision-making• Ability to work independently; and manage multiple task• Strong troubleshooting skills• CMA/DMA• Directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office 2003 or later, Internet Explorer, and business applications used within a business environment• Knowledge of multiple desktop programs, configuration and debugging techniques• Detailed oriented as well as excellent oral and written communication skills• Sound problem resolution, judgment, and decision-making• Experience with TCP/IP and general networking issues• Experience providing superior customer service and support• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure• Experience with virus scanning services; Desktop, stand-alone and laptop computing services• Experience with servers, printers and peripheral services• Experience with Data transfer services• Experience with ticket tracking, closing, and escalating issues; assisting in installing peripheral IT items and Access administration• Strong interpersonal and organization skills, successful in working both independently and in a team environment• Strong troubleshooting skills• CMA/DMA/MCSA desired• Experience excellent listening and writing skills• O&M experience• Ability to work independently; and manage multiple task assignments• Excellent verbal and written communication skills• Demonstrated ability to describe how to use an application, system, etc.Desired certifications: Security +Description:This position will manage a team of System Administration technicians that provide the day-to-day IT operational support for the customer. In addition, this position interacts with the primary customer of the program and supports their day to day work by ensuring that the environment is stable, and able to meet their daily needs.

Manages the functionality and efficiency of a group of computers running on one or more operating systems

#DPOST

#CJPOST

#SWDevIC

#ISDCJ

#ERP

#ComebackGDIT

#OpportunityOwned

#GDITCareers

#GDITLife

#WeAreGDIT

Education

BA/BS in a Computer Science or related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience

Qualifications

8+ years of related experience

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Let your dream job find you.

Sign up to start matching with top companies. It’s fast and free.