Customer Service and IT Officer TS/SCI w/Poly Caci International Inc
Herndon, VA

Job Description

Customer Service and IT Officer TS/SCI w/Poly

Req #: 222589

Location: Herndon, VA US

Job Category: Information Technology

Minimum Security Clearance: TS/SCI with Polygraph

Job Description

What You'll Get to Do:

As a Senior Customer Services and IT Officer you will provide support to IT systems including day-to-day operations and monitoring and problem resolution. You will provide customer service to customers experiencing IT issues via phone/remote desktop support sessions.

More About the Role:

* Will monitor systems and networks on 12-hour rotating shifts, from 5:30 PM to 5:30 AM, every other Wednesday through Saturday
* Utilize honed customer service skills to thoroughly and efficiently troubleshoot and resolve issues and errors for users
* Serve as the first point of contact for employees seeking technical assistance over the phone or email
* Perform remote troubleshooting through diagnostic techniques and pertinent questions.
* Determine the best solution based on the issue and details provided by employees
* Walk the user through the problem-solving process and will direct unresolved issues to the next level of support personnel

You'll Bring These Qualifications:

* TS/SCI w/ poly is required
* BA/BS and 5+ years of providing support to IT systems
* Must have experience providing customer service in an IT service desk environment
* The candidate must have excellent communication skills
* Must have knowledge of administrative tools and consoles
* Have proven experience as a help desk technician or other customer support role
* Must be tech savvy with working knowledge of office automation products, databases and remote control
* Must have the ability to diagnose and resolve basic technical issues

These Qualifications Would be Nice to Have:

* Knowledge of VEGAS, Nagios, and HP Open View is desired

What We Can Offer You:

* We've been named a Best Place to Work by the Washington Post.
* Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
* We offer competitive benefits and learning and development opportunities.
* We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
* For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Job Location

US-Herndon-VA-VIRGINIA SUBURBAN

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.