Customer Experience Specialist Crunchbase
San Francisco, CA

Job Description

About Crunchbase

Crunchbase is the leading destination where you can discover innovative companies, connect with the people behind them, and uncover new opportunities. Our mission is to democratize the way innovators connect to opportunities, and over 50 million professionals-including entrepreneurs, investors, market researchers, and sales people-trust Crunchbase to inform their business decisions. Companies all over the world rely on Crunchbase to power their applications, making over one billion API calls on our platform each year.

Crunchbase is growing, and we are looking for a passionate Customer Experience Specialist to provide the best on-boarding and support experience for our customers on crunchbase.com and Crunchbase Pro, our search and discovery tool. You should be motivated, be a compassionate customer support expert who is comfortable multitasking and creatively solving problems.

CUSTOMER EXPERIENCE AT CRUNCHBASE

Customer experience is a significant focus at Crunchbase. The team is responsible for supporting our users throughout the entire customer lifecycle. We help our community of users contribute to our expansive dataset, and our Crunchbase Pro subscribers understand the potential of our platform.