Customer Engineer Team Lead
Chicago, IL

Job Description

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

The Cisco Level 3 Customer engineer provides direct support to Cisco Systems, Inc. In this role, you will work with the client to resolve customer problems or incidents until the situation has been resolved to the customer's satisfaction and/or in compliance with agreed upon Service Level Agreements. Under Cisco's direction, you may work independently or assist Customer Engineers to support high complexity equipment in a networking environment. Primary services include hardware maintenance & repairs, upgrades, installation services, network management, multi-vendor maintenance & data center support.

KEY AREAS OF RESPONSIBILITY:

* Perform hardware break-fix, upgrades, installation, maintenance and repairs.
* Perform work on medium-high complexity equipment.
* Provide continuity of customer operations and high levels of customer satisfaction.
* Manage customer incidents as assigned.
* Build working relationships with customers and ensure a high level of customer satisfaction.
* May provide technical support to Field Technicians (both NCR and non-NCR) as directed.
* Assists in site preparation including cable installation, staging and standard testing of equipment
* Project work and other jobs according to statement of work.
* Work in accordance with customer's policies, processes and procedures.
* Ability to make decisions and solve problems using sound judgment and experience
* Represent NCR and Cisco in a manner that reflects positively on the image and reputation of the respective companies.

Minimum Qualifications

* Must be authorized to work in the U.S.
* Must have a valid driver's license
* Must pass comprehensive background check including credit check, criminal, driving record, and drug screen.
* Must have the ability to carrying and lifting tool kit/parts of varying weights (1- 50 lbs.)
* Cisco Router/Switch (CTRS)/ Cisco UCS (CCTDC) or higher Cisco certification
* 2 year degree in electronics or computer technology
* At least 2 years of hands-on networking repair experience in a customer field environment
* Experience supporting Cisco UCS products

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.