For more than 12 years, Amazon Web Services (AWS) has been the world's most comprehensive and broadly adopted cloud platform. Would you like to be part of a team focused on helping our Worldwide Public Sector customers adopt AWS by enabling the AWS organization focused on Partners and Resellers? Do you have the business savvy, organization skills and ability to collaborate across multiple business owners to help establish AWS as the premier cloud provider?
As a member of the Customer Enablement Specialist Team supporting Partners and Resellers, you will be part of a growing team of advanced specialists that provide operational and strategic support. Your responsibilities will focus on working with internal business development teams and providing customers a white glove experience including: account architecture and on-boarding, billing and account guidance, cost optimization, contracts and enterprise agreements, customized reports for internal and external requests, delivering training sessions, and documentation creation and maintenance. You must be a self-starter who is comfortable working directly with both customers and cross-functional internal teams.
Role & Responsibilities:
* Solve a variety of customer requests from billing to account structure and cost optimization * Manage numerous ad hoc requests concurrently * Gather insights from the business and present solutions to leadership to advocate internally for our customers * Become a subject matter expert with respect to account architecture and on-boarding, billing and account event management, cost optimization, contracts and enterprise agreements, and customized reporting * Work with a broad set of key stakeholders from billing, accounts receivables, business development, customer service, legal, and customers * Drive adoption of the Customer Enablement team throughout the Partner/Reseller space * Work with account managers and customers on site * Develop training and documentation that the organization and customers can leverage at scale * Simplify complex issues, provide customized reporting and effectively communicate in depth analysis to AWS customers * 25-50% travel required
Amazon is an electronic commerce and cloud computing company.