Customer Data Management Analyst
Flower Mound, TX

Job Description

Job Description

Responsibilities:

* Provide advanced thought process of customer information and how it ties back to the divisional software applications.
* Serve as a key process and system resource for matching cross divisional Customer Master Data to third party resources
* Answer and understand complex questions related to customer stewardship while maintaining positive customer experiences
* Analyze and resolve complex customer matching issues of a broad scope using independent judgment
* Collaboration with divisional functional teams, both locally and globally, to ensure project(s) success to meet short and long term goals and needs.
* Assist Accounting and Customer Service Department employees in the completion of their duties by providing training and technical support where needed.
* Must be able to observe, manage and correct customer divisional master data inconsistencies within multiple ERP systems (e.g. in the numbers, printed word, report appearance, etc.)
* Ability to research and offer resolution to processing issues that demonstrate competence in system navigation and processes in order to assist in testing new processes

Education & Experience

* Bachelor's degree in Accounting, Finance, Business, I.T., or related discipline
* 3-5 years utilizing a divisional customer master preferred

Other Essential Skills

* Must have excellent verbal and written interpersonal communications skills
* Excellent analytical skills
* Exceptional skills in applicable Microsoft software programs
* Business Intelligence tools preferred (Microsoft reporting, Cognos)
* ERP systems experience (AS400, Oracle, JD Edwards)
* SOX compliance knowledge and adherence
* Must be able to review printed and handwritten materials
* Must be able to operate common office equipment (e.g. calculator, PC, telephone, etc.)
* Must be able to organize with the ability to prioritize work and keep accurate and detailed records
* Must have excellent time management skills with the ability to use independent judgment effectively
* Must be able to understand and work within complex interdivisional procedures and policies
* Perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. Live The Stryker Brand, to earn customer loyalty by developing true friendships with our customers, providing best-in-class products, services and quality.

Work From Home: No

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.