CRM Administrator II
Seattle, WA

Job Description

This position will provide ongoing administration, configuration, and technical support specific to our Microsoft (MS) Dynamics 365 solution. This position will provide both technical and project support specific to our MS CRM instances, third party application integrations, and support related integrations to other internal business systems. This position will work directly with our business stakeholders and end-users to troubleshoot technical issues and support the identification and scoping of solutions that leverage our instance of CRM and make recommendations on how to leverage additional feature/functionality and/or 3rd party integrations. This role will own the delivery of assigned development and/or configuration projects and provide technical support on escalated issues from our user community.

WHAT YOU WILL DO

* Provide end user support and administration for all user needs relating to our Dynamics instance
* Perform CRM administration and configuration activities based on business requests/needs
* Research, diagnose, and resolve CRM and related technical issues
* Create and maintain CRM business processes and workflows
* Help support and manage CRM development, test and production instances
* Participate in all phases of the software development life cycle; requirements analysis, development, testing, and implementation.
* Partner with Functional Analysts to analyze business needs presented by the user community and recommend technical solutions back to the business
* Configure/Develop CRM solutions that enhance cross platform integration with Microsoft Dynamics NAV (ERP) and other dependent applications as needed
* Establish effective working relationships with CRM user community to understand desired business outcomes and direction
* Create, maintain, and present technical documentation relating to deployed solutions/configurations
* Be a subject matter expert on CRM functionality and support ongoing CRM usability and data standards
* Proactively research and seek out ways to enhance existing solutions that can support business needs
* Learn our existing CRM configuration and research emerging MS Dynamics 365 product feature/functionality and recommend or apply where possible to our existing configuration
* Travel as required to support Zonar's needs

WHAT YOU WILL BRING TO THE TEAM

* Strong written, interpersonal, analytical, and oral communication skills
* Ability to drive definition of improvements based on business needs
* Ability to effectively prioritize and execute tasks in a high-pressure environment
* Ability to work toward and achieve scheduled deadlines
* Ability to conduct research into issues and products as required
* Ability to present ideas in user-friendly language
* Highly self-motivated and directed, with keen attention to detail
* Comfortable working with a skilled technical environment with rapid changes in direction and environment
* Strong understanding of typical operational workflows spanning multiple business functions (e.g. Sales, Marketing, Customer services, Finance, etc.)
* Familiarity with Agile development methodologies
* Strong problem-solving skills
* Ability to influence business and technical leaders in a dynamic environment
* Ability to work well in a fast paced, entrepreneurial environment
* Bachelor's Degree in a related field, or equivalent work experience
* 3+ years of recent experience administering, configuring, and developing on a CRM platform such as Microsoft Dynamics CRM, Salesforce.com, SugarCRM, NetSuiteCRM or like CRM systems (cloud versions preferred)
* Experience working with and using MS SQL
* 2+ years of systems analysis, systems engineer or like experience preferred
* Experience with supporting third party integrations relating to marketing automation, telephony, or like integrations preferred
* Experience using or supporting ERP systems such as MS Navision, SAP, Netsuite or similar solutions preferred

ABOUT US

Founded in 2001, Zonar has pioneered smart fleet management technology by providing innovative technology that has changed fleet operations in the vocational, pupil and commercial trucking industries. With a unique focus on this field, the Company offers a complete suite of solutions and specialized platforms for our customers in multiple markets. Our patented, award-winning technology keeps fleet owners and managers connected to their fleets and drivers to dispatchers. Zonar has a proven history of continuous innovation on behalf of our customers, providing products that efficiently and easily track commercial fleets and assets, streamline reporting and significantly increasing safety while saving cost. Leveraging a portfolio of 150+ patents, we are building upon these data and related analytics services to create the next generation of software and services for the 15M target customers in the US alone.

Headquartered in Seattle and majority-owned by technology company Continental, Zonar has a Technology Development Center in downtown Seattle, a regional office in Cincinnati, and a distribution center outside of Atlanta. Our culture is based on ingenuity, leadership, teamwork, excellence, passion, integrity, and fun! Our company has grown to over 350 employees who are goal-oriented and fast-paced, but understand the importance of having a healthy work life balance. This is an excellent opportunity to work for a fast-paced, growing, innovative company, make a big impact on a rapidly evolving space, and have fun along the way.