Manages overall service, achieve CSI, innovation and Transformation and manage the people within the LOB WITH the objective of service delivery and maintaining healthy portfolio as per contract WITHIN THE LIMITS OF pre-defined corporate guidelines.
Ensure management reports are circulated to the relevant stakeholders as per agreed timelines.
* Act as the Single Point of Contact for Delivery for the project * Responsible for End to End Service Delivery for the portfolio / LOB being managed * Devise Corrective and Preventive actions for any Service Level breaches, near misses and Customer escalations * Integrates Service Management Office into the service delivery to effectively leverage their specialist capabilities (e.g. Incident Management, Problem Management, Change Management etc.) * Manage defined processes and risks with respect to organization and customer * Coordinate with onsite and offshore teams as necessary durin
Cognizant is a provider of information technology, consulting, and business process outsourcing services.