Job Directory Coord Application Support PAS

Coord Application Support PAS
Melville, NY

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Job Description

Job Description

Receives calls to the Health System centralized call center and assists customers with application support. Fulfills customer needs, resolves issues and ensures customer satisfaction.

* Provides primary support for customer facing application support to customers calling into the centralized call center:
* Identifies specific customer needs to determine appropriate call handling steps.
* Supports customer on how to access and navigate the application
* Reports to Application Manager on outcomes and issues of all applications
* Provides input for on-going development of training materials, reference guides and job aids.
* Uses procedures, policy manuals, knowledgebase and other reference materials to assist in answering various general inquiries and issues.
* Triages specific and complex inquiries to appropriate resource.
* Documents customer inquiries, issues, transactions and other relevant information into department computer system.
* Identifies unusual events or consistent problem areas and addresses with management. Suggests methods to simplify, enhance or update procedures.
* Communicates clearly and timely with customers
* Performs related duties, as required.
* ADA Essential Functions


* High School Diploma or equivalent, required. Bachelor's Degree in Information Technology, or related field, preferred.
* Minimum one (1) year training experience or related computer experience in a healthcare environment, required.
* Knowledge of healthcare and outpatient facility work-flow processes, preferred.
* Familiarity with windows, mac and mobile devices and technologies.
* Ability to troubleshoot.
* Strong computer, customer service and interpersonal skills, required.
* Ability to communicate effectively.

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