Selling Partner Support is one of the fastest growing businesses inside Amazon, supporting over a million merchants selling on Amazon's international marketplace. Selling Partner Support is the organization that drives the solutions to ensure sellers are successful; we build the communication tools that sellers use to receive help and drive cross-functional initiatives to improve their overall experience.
The result of our work is seen in the growth of the Amazon business. We've had a direct impact on Amazon's success in attracting and retaining third party sellers. Our work with sellers is paramount to Amazon's ability to continue to offer customers the largest product selection. Selling Partner Support is looking for customer obsessed individuals who are committed to solving complex challenges that accompany growth and scale.
You will be responsible for creation of content to be used by Seller Support Contact Center Associates, when addressing issues faced by Third Party Sellers selling in the Amazon Marketplace.
Your focus will be using our content style guide to create processes ready for localization to an international audience.
This role will lead business discussions to create effective processes that provide support for Seller programs and practices. The execution of these processes must minimize average handle time of the Seller contact.
You must be a self-starter who is passionate about providing high-quality content, working in a technical, fast-paced environment, and innovating to update and create process and technical solutions to problems.
A successful candidate will be resourceful, customer-focused, and team-oriented; will have an ability to work independently under time constraints to meet deadlines.
Every day you will collaborate with the Change Process Management team to take in requests, clarify requirements and deliver on time products.
You will master detailed publishing codes necessary to move new or changed documents into the Knowledge Center.
You will seek clarity in ambiguous situations to ensure customers have the best possible experience.
Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
Amazon is a company operating a marketplace for consumers, sellers, and content creators.