Computer Support Technician 1 University Of Washington
Seattle, WA

Job Description

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for four consecutive years.

The Department of Radiation Oncology in SoM currently has an outstanding opportunity for a COMPUTER SUPPORT TECHNICIAN 1. This position will assist with the followings:

Assist end users with installation and use of basic commercial software and applications (e.g. email clients or office applications) on computers and devices including desktops, laptops, tablets, and smartphones. Operating systems include Windows, Mac, Linux, Android, iOS and others.

Assist end users with use of Radiation Oncology specific software including Elekta Mosaiq, RaySearch RayStation, MIM, Pinnacle, Epic, Cerner, and other technical software and data analysis tools, DICOM image transfer, and all other commercially and locally developed software including remote desktop or Citrix connection to local and remote sites. Training will be given on specialty and in house systems/software.

First tier diagnosis and repair of hardware, software, applications, and networking problems either in person or remotely on multiple platforms including Windows, Mac, Linux, and others. Installs system components or peripheral hardware.

Assist in identifying user problems on the use of applications or programs (both commercial and in house) installed on multiple platforms (Windows, Mac, Linux, and others) and suggest remedies.

Assist with system malfunctions and identify and contact the responsible department/vendor/agency to coordinate repairs.

Assist in the analysis of computer/telecommunications services and equipment needs. Coordinate moves, changes and minor installations. Research purchases and processes orders to maintain computer/telecommunication/equipment inventories as well as replace or upgrade existing items. Assist with the disposal of surplus property.

Assist with upgrading/maintaining smaller components of a project or existing applications.

Runs basic tests on hardware/software.

Schedule and implement on-going maintenance such as running backup programs, updating software, etc.

Assist in performing information technology training activities and onboarding of new students, staff, and faculty.

Assist end users with scheduling, setup, and running of remote meetings and telepresence (GoToMeeting, Zoom, etc.)

Assist end users with remote connectivity to systems, applications, and resources hosted both in house and at partner institutions. Coordinate with local and partner IT professionals in this effort locally and remotely. Will include occasional local travel to partner institutions in Seattle area.

Receive and inventory software. Coordinate software license counts.

Minimum Requirements:

One year of experience involving the use support of computerized information systems

Desired Requirements:

Associate Degree in Information Technology, Computer Science, or other relevant field and some experience in IT support.

Good communication skills and manor for working with users of all levels of skill or importance

Ability to understand and follow rules to safely work with Protected Healthcare Information and to keep it secure

Previous experience in a hospital/clinical environment.

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.