Help Duties Summary
WHAT IS THE IRS INFORMATION TECHNOLOGY DIVISION?
The mission of IRS Information Technology is to provide leadership in the delivery of information technology solutions that anticipate and meet enterprise-wide needs by empowering employees to deliver customer-centered, value-creating systems, products, services, and support.
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WHAT DOES A COMPUTER ASSISTANT DO? As a Computer Assistant you will devise solutions to conventional problems usually covered by standardized or established procedures. Your efforts will influence the efficiency of processing services and adequacy of products used by other agency functions. The work also has an impact on the design and efficiency of methods and procedures established for existing, revised or new local applications.
As a Computer Assistant you will:
* Participate in the planning and delivery of a full range of customer support services related to print operations, electronic document management, media management, problem reporting and resolution.
* Monitor systems status and performance, observe and respond to system messages, and resolve operating problems, failures and malfunctions.
* Monitor program processing and adjust workflow by reconfiguring equipment.
* Identify a variety of hardware and software issues related to set-up, data collection, system malfunctions, power up/down, file backup and recovery.
* Analyze requests and write modules for extracting, sorting, reformatting, and merging data.
* Operate test equipment to assist in the diagnosis and correction of computer network problems.
* Maintain records and inventories of maintenance contracts, communications equipment, lines, wiring, and services.
* Prepare detailed and comprehensive reports of equipment malfunctions and corrective actions.
If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov/IRSITjobs
Occasional travel - Travel 1-5 nights per month may be required
* Job family (Series)
0335 Computer Clerk And Assistant
Help Requirements Conditions of Employment
* Must be a U.S. Citizen or National
* IRS Employees on Career or Career Conditional Appointments
* Please refer to "Conditions of Employment.
* Click "Print Preview" to review the entire announcement before applying.
You must meet the following requirements by the closing date of this announcement.
GS-5 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position must be sufficient to demonstrate a knowledge of data processing rules using the scanning, indexing, and retrieval of documents from the imaging database system; Knowledge of operations, command and action codes; Knowledge of operating and shipping procedures; Knowledge of computer library functions and quality control requirements; and the ability to resolve common problems on mainframe computer equipment. OR
You may substitute education for specialized experience as follows: A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
GS-6 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. To be qualifying your experience must be sufficient to demonstrate knowledge of basic programming features, hardware and software applications, and operational requirements to identify problems and interpret procedures; Basic knowledge of standard computer operations, computer communications systems and computer networking practices; Knowledge and ability to operate a variety of office automation equipment; Skill in analyzing routine computer equipment failures to assist higher grade employees correct network problems; and Skill in compiling and preparing reports and statistics on communications activities.
GS-7 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. To be qualifying your experience should demonstrate knowledge of fundamental programming features, hardware and software characteristics, applications, and operational requirements to identify problems, interpret procedures and methods, and implement required actions; Knowledge of research and data collection methods; Knowledge of operating systems configurations, equipment characteristics and job control language to activate, control and monitor processing of print production workloads, detect errors and malfunctions; Knowledge and ability to operate a variety of office automation equipment, such as personal computer, as well as, varied electronic document management systems; Practical knowledge of software applications to prepare documentation for equipment and services, track inventories and update trouble tickets; and Skill in compiling and preparing reports and statistics on communications activities and in analyzing routine computer equipment failures.
* The experience may have been gained in the public sector, private sector or Volunteer Service . One year of experience refers to full-timework; part-timework is considered on a prorated basis.
* To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).