The Lead Telecommunication Technician will serve as a key resource to provide on-site installation, programming, technical support assistance and act as lead technical manager for telephone voice systems in Department of State (DOS) overseas locations. The Lead Telecommunication Technician will configure systems to be installed in overseas Department of State locations (embassies, consulates, etc.) and oversee the telecommunication deployment team as assigned. The Lead Telecommunication Technician will be responsible for processing any equipment requiring repair and return to support the tracking of defective system components returned from overseas locations. The Lead Telecommunication Technician shall be experienced and familiar with VoIP/Unified Communications (UC) environments and networks based on a Cisco Unified Communications solution. The position will report to the AMERICAN SYSTEMS Program Manager (PM) leading the overall program or his designee.
Additional responsibilities include:
* Conduct frequent customer and team member contact and ensure project is meeting/exceeding repair/maintenance schedules and contract requirements * Assist with periodical internal "audits" or reviews or deficiency remediation efforts; and * Work with management within and outside of the directorate to assist in the effort to establish quality control of deliverables and service provided.
Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Our employee-owners are encouraged to make a difference, implement new ideas in a collaborative environment, and focus on mission critical success. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day. Join us!
* Technical Degree/Certificate or equivalent and minimum ten years' experience in telecommunications projects/contracts as a Telecom or Communications technician/engineer. * Experience in PBX/Key System/VoIP systems/wireless solutions/cable infrastructure installation/scheduling/testing. * Experience/familiarity with Cisco routing and switching solutions. Prefer 5 years or more actively installing and troubleshooting Cisco routing and switching products. * Experience/familiarity with Cisco voice network products. Prefer 3 years or more actively implementing Cisco Unified Call Manger and/or Call Manager Express telecommunication system. * Top Secret Clearance required * Possession of current validated Cisco CCNA-V (Voice) certification, preferred candidates have a CCNP Voice certification. CCDA and additional certifications also considered. * Familiarity of Microsoft Communications solution or possess an MCSE certification. * Familiarity with multiple vendor VoIP/UC communications and networks highly desirable. * Highly motivated, self-starter, and team player with a high energy level and willingness to aggressively take on responsibility. * Demonstrated ability to approach job responsibilities with a focus on process improvement. * Strong computer knowledge including working knowledge of network architectures. * Able to work and effectively communicate with all levels of management, including executive management. * Sound technical experience in assessing telecommunications support requirements as well as conducting required administrative tasks required for the projects. * Strong verbal and writing skills. * Unconditional integrity and commitment to achieving goals.
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