Commercial Card Technical Help Desk Business Technical Analyst (Tier 2 Support)
Brea, CA

Job Description

Job Description:

Provides technical systems and software support for modification, implementation, or conversion of business systems. Supports the process of translating business needs into formal Business Requirements deliverables. Acts as liaison between business unit and software, hardware developers and vendors. Participates in design, development and implementation of complex applications or systems, often using new technologies. Serves as a fully seasoned, proficient technical resource. Participates as an individual contributor on projects, completing activities as a part of a team related to special initiatives or operations. Routine accountability is for technical knowledge and capabilities, typically as an individual contributor. Often provides oversight and guidance to more junior business and systems analysts. IT degree preferred or substantially equivalent experience. Typically requires a minimum of 5-7 years of applicable experience.

Manage complex and escalated technical research requests through to resolution by working with technical and business partners

Posting Date: 06/26/2019

Location: Brea, CA, 275 Valencia Ave (CA7701), Jacksonville, FL, BANK OF AMERICA OFFICE PARK, 9000 SOUTHSIDE BLVD BLDG 200, - United States

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift