Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities. AWS Premium Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented Support Engineers located in 8 countries around the world, and are growing rapidly. We are seeking Big Data Cloud Engineers with an affinity for big-data tools and Linux administration.
Every day will bring new and exciting challenges on the job while you:
* Learn and use groundbreaking technologies * Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs * Interact with leading technologists around the world * Work directly with Amazon Web Service architects to help reproduce and resolve customer issues * Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services * Drive customer communication during critical events * Drive projects that improve support-related processes and our customers' technical support experience * Write tutorials, how-to videos, and other technical articles for the customer community * Work on critical, highly complex customer problems that may span multiple AWS services
Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
Amazon is a company operating a marketplace for consumers, sellers, and content creators.