he Cloud Infrastructure intern will be responsible for administration and maintenance of the Qualys applications world-wide and will be working closely with Development/Engineering, DBA, Networking, Support teams and Worldwide Customers to provide 24x7 Support for Qualys production applications.
DUTIES AND RESPONSIBILITIES:
* Build and manage software patches and upgrades for production environment * Provide data and root cause analysis for each service impacting incident with all possible corrective actions for improvement. * Work with multiple teams in analyzing each service outage, measure, maintain and present the service quality metrics to management. * Responsible to maintain 24/7 service to customers and reduce MTTR in case of service interruption. * If required work with customers to identify and resolve customer issues related to Qualys products and services. * Participate in product design discussions
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
* 1-2 years of experience in cloud infrastructure management including production support * Studies in Computer science or electronics or related IT focused. * Basic knowledge of Unix/Linux systems including hardware, software and applications. * Basic knowledge VMware and other virtualization products. * Basic Knowledge of AWS and other cloud platforms. * Entry-level experience with Puppet, cloud formation * Entry-level experience with infrastructure automation tools like Fabric, Cobbler, Packer * Entry-level experience in different types of DNS, NTP configurations and troubleshooting. * Basic level knowledge of network hardware and network protocols. * Working experience in SaaS is highly desirable. * Perl and/or shell scripting considered a plus * Must be able to work in a cross cultural environment. * Must have exceptional verbal, written, interpersonal and presentation skills * Must be able to work constructively in team environment.
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