Cloud Infrastructure Intern
Foster City, CA

Job Description

he Cloud Infrastructure intern will be responsible for administration and maintenance of the Qualys applications world-wide and will be working closely with Development/Engineering, DBA, Networking, Support teams and Worldwide Customers to provide 24x7 Support for Qualys production applications.

DUTIES AND RESPONSIBILITIES:

* Build and manage software patches and upgrades for production environment
* Provide data and root cause analysis for each service impacting incident with all possible corrective actions for improvement.
* Work with multiple teams in analyzing each service outage, measure, maintain and present the service quality metrics to management.
* Responsible to maintain 24/7 service to customers and reduce MTTR in case of service interruption.
* If required work with customers to identify and resolve customer issues related to Qualys products and services.
* Participate in product design discussions

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

* 1-2 years of experience in cloud infrastructure management including production support
* Studies in Computer science or electronics or related IT focused.
* Basic knowledge of Unix/Linux systems including hardware, software and applications.
* Basic knowledge VMware and other virtualization products.
* Basic Knowledge of AWS and other cloud platforms.
* Entry-level experience with Puppet, cloud formation
* Entry-level experience with infrastructure automation tools like Fabric, Cobbler, Packer
* Entry-level experience in different types of DNS, NTP configurations and troubleshooting.
* Basic level knowledge of network hardware and network protocols.
* Working experience in SaaS is highly desirable.
* Perl and/or shell scripting considered a plus
* Must be able to work in a cross cultural environment.
* Must have exceptional verbal, written, interpersonal and presentation skills
* Must be able to work constructively in team environment.