To perform this job successfully, an individual must be able to perform each essential duty. A four-year degree in a related field is preferred at a minimum of five year's prior experience in the Contact Center and Telecommunications field is required. Leadership skills are a plus. Must be a strong communicator and possess excellent written communications and documentation skills. Must be able to work in a team environment.
* Cisco Unified Contact Center Enterprise 11.x (UCCE) administration * UCCE scripting (Business workflow and logic) * CVP IVR development and deployment experience is preferred * Cisco CUIC reporting experience * Cisco Call Manager and Unity 11.x Administration * Acqueon or Cisco Dialer experience * Verint QM and WFO experience * Basic understanding of CTI integration with other API's, CTI screen-pop, Finesse gadgets, IVR database * Basic knowledge of Java, XML, SQL, API and other integration programming language * Strong understanding of VoIP protocols, TCP/IP and ability to troubleshoot LANs and WANs * Demonstrated experience supporting complex contact center environment * Experience in functioning as a team lead within a telecom/network environment. * Strong knowledge of the telecommunications carrier environment. * Strong knowledge of industry standards * Must possess strong oral and written communication skills * CCNA, CNP, CCIE certifications a plus
McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.Current employees must apply through internal career site.Join us at McKesson!
McKesson is a healthcare services and information technology company.